When the lights on your Sky Q Hub change colour this means that your hub is trying to tell you something. Different combinations of lights mean different things. Our aim here is to help you to speak fluent Sky Q Hub, read on for more information.
So what do the lights mean on my Sky Q Hub?
All lights are green – none are flashing
Your Sky Q Hub is working properly and you’re connected to the internet.
All lights are off
Your Sky Q Hub is not receiving power.
Check that it’s plugged in at the mains and that the mains socket is switched on.
Check that the power cord connected to your Sky Q Hub is firmly in place.
Power and wireless lights are green, internet light is off
Your Sky Q Hub is not receiving an internet signal. This could be because:
Your grey DSL cable has become loose. Check that it’s still plugged securely into both your Sky Q Hub and the Sky Hub port of your master microfilter or the DSL port of your pre-filtered master phone socket. If you’re using a microfilter, make sure it’s plugged securely into your master phone socket.
It’s not receiving a broadband signal from your local exchange. To see if there are broadband outages in your area, check your Service Status.
Power light is green, internet light is flashing amber
Your Sky Q Hub has detected a broadband signal and is establishing a stable connection. This can take up to two minutes, after which the light should turn green and stop flashing. If the internet light flashes for longer, go to our Fix your broadband problems guide for more help.
Wireless light is off, other lights are green
Wireless networking may be disabled. You’ll need to reset your Sky Q Hub or check your wireless settings.
To reset your Sky Q Hub to factory default settings:
Press and hold the Reset button on the back of your Sky Q Hub for at least 10 seconds, until the power light flashes green.