Eventually all electrical products will suffer from the inevitable. The Gremlins will get in and your Set top box might freeze or not respond to your remote control.
I've got some handy tips which will help you get your Sky box back up and running.
Check your remote
Pressing Sky on your remote should turn your set top box on, if it's not responding double check that the LED at the top of the remote flashes when you press the button. If not, the issue could be with your remote. To confirm, press standby on the top of your Sky box.
It is completly normal for your box to run warm but there's no getting away from it, when things get hot they don't work as well. Make sure your Sky box has enough ventilation and consider; has the cat been sat on it? Is the box in an enclosed cabinet?
It seems obvious but it fixes so many minor bugs, so it's always worth turning the power off at the mains for a few minutes. Once you've turned the power back on, give your set top box 3-4 minutes before trying to switch it back on.
Try re-installing the software on your Sky+HD box. This will take around 10 mins.
Reset your Box
As a last resort. a System Reset permanently deletes all recordings, downloads, reminders and series links. You can restore copies of anything you’ve bought using Buy & Keepat sky.com/restore.
Press 0,0,1, Select (Setup should be highlighted)
Scroll to System Reset, press Select
A confirmation banner will appear, press Select to continue.
Your Sky Box will go into standby, give it a t least 4 minutes before trying to start it up again.
If your box won't come out of Standby, you could try a Front Panel Reset. This will also permanently delete recordings etc as above.
Disconnect your set top box from the mains power
Press and hold the left and right arrow buttons on top of the box
Whilst holding down the arrow buttons, reconnect the power
Continue to hold down the arrow buttons until you see the playback circle on your box light up
Once the playback circle is lit, you can release the arrows and you should press Select on top of the box twice
Give your Set top Box at least 4 minutes before trying to start it up again
I joined Sky in 2011 and haven't looked back since!
I am passionate about helping others and all things Sport. My favourite TV show changes all the time, but I bought The West Wing Box Set from Sky Store, which I regularly re-watch.