To use your new SIM in a phone bought from a different network provider, you might need to contact them to unlock your phone. This should be the very first thing you check.
You’ll need to give your old provider your mobile number, the make/model of your phone and your IMEI number (you can get this by dialling *#06# on your phone).
It can take a few days for your phone to be unlocked, and some network providers may charge an unlocking fee.
Activate your SIM
Once your phone’s unlocked and your SIM’s arrived, make sure your Sky iD is linked to your Sky Mobile plan – all the information you need about this is in the email we sent you when you ordered your SIM.
Then follow these simple steps to activate your SIM:
Enter the phone number you want to keep and your PAC.
Select Keep my number.
We’ll be in touch when your number’s transferred. It should take be the next working day if you send your request before 5pm Monday-Friday, and services like voicemail and picture messaging can take up to 24 hours to work after your number’s transferred.
We’re here to help
If you have a problem carrying out any of these steps, please contact us.