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Beginner
KarthikR
Posts: 1
Registered: ‎22-05-2013
Accepted Solution
subtitles not working both in live programmes and also in Recorded
[ Edited ]

Hi,

 

I am new sky customer, I have SKY HD black box installed and all were working fine (including subtitles). Recently I took the HD cable from SKY box and connected to my laptop, after few hours I connected the cable back to SKY box. After this incident, I dont get subtitles anymore.

 

Do anyone have any idea how I can reset my SKY box and get the subtitles back?

 

The subtitles switched on in the SKY box but still the subtitles not working...

Protégé
Volts
Posts: 366
Registered: ‎15-02-2013
Answered

Try switching the box off (so the red light comes on as opposed to amber Standby) to do this hoild down off for 5 seconds of more till box light goes red. Wait 5 minutes then switch back on

Other Answers: 2
Beginner
BLUEMOON1812
Posts: 1
Registered: ‎30-05-2012
Answered

I had same problem tonight and followed tip I saw on Forum to use Sky+HD planner rebuild procedure ( you can access how to do this on Sky Help Centre ) and it worked.

Protégé
Volts
Posts: 366
Registered: ‎15-02-2013
Answered

IS subtitles switched on the Sky Box. Press help on your Sky remote to find out