Showing results for 
Search instead for 
Do you mean 
The Fixer
Posts: 125
Registered: ‎25-03-2011
Accepted Solution
My Sky box is running really slow

It takes ages for the box sometimes to respond to the remote control and when it does it'll usually jump a few steps at a time, is there anything I can do?

Retired Staff Member
Posts: 3,721
Registered: ‎18-03-2011
[ Edited ]

Hi Skystan,


Thank you for posting your question.


Can you put the box in to Standby mode>Switch off at the mains for 5 minutes>Switch back on>Leave in Standby mode for a further 5 minutes and see if this has helped.


If you have a Sky+ or Sky+HD box you could also try a Planner Rebuild.


Many Thanks,

Other Answers: 3
I'm New Here
Posts: 1
Registered: ‎18-10-2012

The planner rebuid worked for me.  I have had to do it a couple of times to sort out problems with the planner but this is the first time I have used it for response times - how long the effect lasts though I'm not sure!

I'm New Here
Posts: 1
Registered: ‎11-02-2013
My sky box is run slow when us it, from the time sky sent up date to my in November 2012?
I'm New Here
Posts: 1
Registered: ‎08-01-2014
When navigating sky tv menu the response is very slow