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Frequent Contributor
skystan
Posts: 125
Registered: ‎25-03-2011
Accepted Solution
My Sky box is running really slow

It takes ages for the box sometimes to respond to the remote control and when it does it'll usually jump a few steps at a time, is there anything I can do?

Retired Staff Member
GRF4784
Posts: 3,721
Registered: ‎18-03-2011
Answered
[ Edited ]

Hi Skystan,

 

Thank you for posting your question.

 

Can you put the box in to Standby mode>Switch off at the mains for 5 minutes>Switch back on>Leave in Standby mode for a further 5 minutes and see if this has helped.

 

If you have a Sky+ or Sky+HD box you could also try a Planner Rebuild.

 

Many Thanks,

Other Answers: 3
Occasional Visitor
Eds1
Posts: 1
Registered: ‎11-02-2013
Answered
My sky box is run slow when us it, from the time sky sent up date to my in November 2012?
Occasional Visitor
Iurwin
Posts: 1
Registered: ‎08-01-2014
Answered
When navigating sky tv menu the response is very slow
Occasional Visitor
neil+c+smith
Posts: 1
Registered: ‎18-10-2012
Answered

The planner rebuid worked for me.  I have had to do it a couple of times to sort out problems with the planner but this is the first time I have used it for response times - how long the effect lasts though I'm not sure!