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Occasional Visitor
wigtop
Posts: 1
Registered: ‎02-11-2012
Accepted Solution
I have on demand but can't get BBC iplayer, why?

I have installed the sky wi-fi interface to my hub and it works fine. Today (2 Nov 2012) I recieved an e-mail shot from Sky advertising on demand and in the e-mail was an item informing me that BBC iPlayer was now available. I can't see it!! What's the problem, operator error or it's still not available?

Accepted Solutions: 2
Occasional Visitor
jomitch2
Posts: 1
Registered: ‎02-11-2012
Answered

onYes that e-mail is a bit misleading. "BBC i-player now available on demand"

However, if you scroll down  and click on "Find out more" you will reach another sky screen. At the top on the left hand side , you will see highlighted in blue "automatically rolling out" Click on that and you will get the next screen in which it states that the roll out is being done in phases. As there is no date on the web page, one can only asssume that we will all get BBC i-player by the end of the Autumn??

Retired Staff Member
chaz1985
Posts: 1,681
Registered: ‎06-08-2012
Answered
[ Edited ]

Hi wigtop,

 

BBC iPlayer is available on the boxes that have been upgraded for Catch Up on On Demand.

 

To find out which Sky+HD box you have and when it will be updated, press Services on your Sky Remote, then press 0 to highlight Settings. Press 3 to highlight System Details. Note down the version Number 2nd line from the top of the screen.
 

  • If you have a version beginning with 4F31, then you have an Amstrad DRX890 or DRX895. You should already have the new Sky Guide.
     
  • If you have a version beginning with 4F30, then you have a Amstrad DRX780. You will receive the new Sky Guide in the next few weeks.
     
  • If you have a version beginning with 9730, then you have a Samsung. Subject to final testing, you will receive the new Sky Guide by the end of November.
     
  • If you have a version beginning with 9F30, then you have a Pace. Subject to final testing, you will receive the new Sky Guide by the end of November.
     
  • If you have a version beginning with 4E30, then you have a Thomson. Unfortunately, we are not updating this box with the new Sky Guide. Please have a look at our offer page to see what offers you are eligible for.

 

If this has resolved your issue, please mark this answer as an accepted solution. If this doesn't resolve the issue, please post on our forum.

 

Thanks

chaz1985
Community Coordinator
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Other Answers: 1
Occasional Visitor
M+burlton
Posts: 1
Registered: ‎03-11-2012
Answered

Got anytime but on demand is not showing on screen