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Occasional Visitor
Adam388
Posts: 1
Registered: ‎14-01-2013
Error message: Scenario workflow failurecor :20310 when I try to play anything on SkyGo?

Error message: Scenario workflow failurecor :20310  when I try to play anything on SkyGo?

 

How do I sort this out?

Other Answers: 1
Super User
caesarome
Posts: 44,930
Registered: ‎27-10-2010
Answered

Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.

or

Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
Click on the Application Storage tab.
Ensure the box is checked to Enable Application Storage at the bottom of the window.
Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.

Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.

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