Meet the community Oracles: daveNOS

Community Manager

Hello there. Your friendly neighbourhood community manager here with another in a series of blogs that puts the spotlight on each of our Oracles.

 

You may or may not know but they are not Sky employees they are customers just like you and dedicate an incredible amount of their own time helping other customers. 

 

What makes them tick and how did they get so involved in the Sky Community in the first place? I got the chance to ask these questions and others. Read on for the low down.

 

This time it's the turn of @daveNOS - he's a Notts County fan and loves music. 

 

“The knowledge of the customer base is fantastic and the community often solves issues that may have resulted in a call to Sky and having to endure long wait times.”

 

When did you join the Sky Community?

 

“I joined way back in 2012.”

 

How long have you been an Oracle?

 

“I’ve been an Oracle for around 2 years.”

 

Apart from being an Oracle, have you had any other roles within the community?

 

“I’m a member of The Green Room and it’s been a really enlightening experience getting to interact with others from various backgrounds and technical knowledge.”

 

What about you “in real life” What are your hobbies, interests, career history?

 

“I’m an unashamed football fan, Notts County is my club. I do enjoy both watching and playing. I’m also really into music in a fairly big way due to my most recent career which was working in the entertainment industry running events.”

 

How did you originally find us?

 

I came to the forum originally to get help when I lost my internet connection. I was a little annoyed and demanded answers in a case of good old, ‘throwing my toys out of the pram’, after realizing how I acted I decided to stick around and try to be helpful to make up for my behaviour. 8 years later and I’m still here!”

 

How do you think the community helps Sky customers?

 

“The knowledge of the customer base is fantastic and the community often solves issues that may have resulted in a call to Sky and having to endure long wait times.”

 

How would you describe the community to a new user?

 

“I would say it can be a little daunting and confusing at times, but mostly it’s a friendly place mainly filled with people that are happy to help.”

 

What would be your top tip or tips for a new user on the forum?

 

“Use the search function before posting your questions, 9 times out of 10 your question will have been already asked and answered. Also, don’t be afraid of asking what may seem like a daft question, we’ve all been there.”

 

Do you have any tips for a member who would like to become an Oracle?

 

“If you want to become an Oracle then try to help out as much as possible and try to be polite (it’s not always possible but try), don’t be afraid to ask the current Oracles for advice or guidance on products and services that Sky offer or how they work.”

 

What are your favourite areas and has this changed over time?

 

“I mainly inhabit the Broadband section as that’s where I have the most experience, this hasn’t changed much over my time here so far but I do spend more time in other sections now.”

 

How do you balance your real life with your second life as an oracle?

 

“I pop in and out throughout the day, in total I’m probably active a couple of hours in each day.”

 

What are your most memorable moments?

 

“In all honesty, I cannot point to one since thing. The Game of Thrones competitions were good fun and hopefully, they return for the final season this year.”

 

Thanks for reading. Check back soon for another insight into the Sky Oracles.

 

If you've got a problem with your Sky that needs to be fixed or you just fancy using your expertise to help others... why not get stuck in?



About the author
Sam
"I was born not knowing and have had only a little time to change that here and there." - Richard P. Feynman.