Meet the community Oracles: caesarome

Community Manager

Welcome to the latest instalment in our series of blogs putting the spotlight on each of our Oracles.

 

You may or may not know but they are not Sky employees they are customers just like you and dedicate an incredible amount of their own time helping other customers. 

 

What makes them tick and how did they get so involved in the Sky Community in the first place? I got the chance to ask these questions and others. Read on for the low down.

 

Meet @caesarome - one-time Emperor of Rome and now one of the most prolific members of the Sky Community.  He's been here for so long he can't remember how he got here!

 

“I have said before that the forum is a force for good and helping people with their questions or problems. This is the main reason I see the forum as vital to Sky Help Teams.”

 

When did you join the Sky Community?

 

“2010 I think!”

 

How long have you been an Oracle?

 

“From the very beginning…. Whenever that was…”

 

Apart from being an Oracle, have you had any other roles within the community?

 

“I’m a beta tester and a member of The Green Room.”

 

What about you “in real life” What are your hobbies, interests, career history?

 

“My main hobby is Genealogy.”

 

How did you originally find us?

 

“I can’t actually remember. It’s been so long. Probably via Google!”

 

How do you think the community helps Sky customers?

 

“I have said before that the forum is a force for good and helping people with their questions or problems. This is the main reason I see the forum as vital to Sky Help Teams.”

 

How would you describe the community to a new user?

 

“Somewhere you can post your questions and comments about anything related to Sky.”

 

What would be your top tip or tips for a new user on the forum?

 

“Take a few minutes to look around because your question might have already been asked before. If not or you can find anything then post away!”

 

Do you have any tips for a member who would like to become an Oracle?

 

“Probably patience and don’t be upset if you answer a question and you get no reply and don’t see the person asking it again on the forums.”

 

What are your favourite areas and has this changed over time?

 

“Entertainment, Sky Go & Apps, Sky mobile and Email are the ones I post in most and I don’t think that’s changed much since I joined up. Except for Sky Mobile as that’s relatively recently launched.“

 

How do you balance your real life with your second life as an oracle?

 

“I try to log in a few times from work when I’m on a break and spend a few hours in the evening as well as first thing before I go to work.”

 

What are your most memorable moments?

 

“Just getting a nice thank you, either via a post or PM or a like in the post is enough for me as this is why I post on here. To try and help people.”

 

Thanks for reading. Check back soon for another insight into the Sky Oracles.

 

If you've got a problem with your Sky that needs to be fixed or you just fancy using your expertise to help others... why not pick a category and get stuck in?



About the author
Sam
"I was born not knowing and have had only a little time to change that here and there." - Richard P. Feynman.