Meet the community Oracles: Annie+UK

Community Manager

Hello there. This is the first in a series of blogs that puts the spotlight on each of our Oracles in turn.

 

You may or may not know but they are not Sky employees, they are customers just like you and dedicate an incredible amount of their own time helping other customers. 

 

What makes them tick and how did they get so involved in the Sky Community in the first place? I got the chance to ask these questions and others. Read on for the low down.

 

Meet @Annie+UK - one of our longer serving Oracles with a passion for anything related to Sky+.

 

"We [the Oracles] are always here and can swiftly help people without them having to contact Sky."

 

When did you join the Sky Community?

 

“I joined in late October 2010.”

 

How long have you been an Oracle?

 

“I’ve been an Oracle for around 6 years.”

 

Apart from being an Oracle, have you had any other roles within the community?

 

“I’ve been a member of The Green Room, a Sky+ software beta tester as well as a Sky Go beta tester over the years.”

 

What about you “in real life” What are your hobbies, interests, career history?

 

“I was a Senior Analyst/Programmer for many years. I love tech and I’m an Xbox gamer. I’m also teaching myself web design on and off.”

 

How did you originally find us?

 

“I’m not really sure. I must have been looking around for places to offer help as that’s in my nature.”

 

How do you think the community helps Sky customers?

 

“We are always here and can swiftly help people without them having to contact Sky.”

 

How would you describe the community to a new user?

 

“The Community is a place to ask questions and get help.”

 

What would be your top tip or tips for a new user on the forum?

 

“Spend a little time reading some of the threads and use the search feature before asking any questions.”

 

Do you have any tips for a member who would like to become an Oracle?

 

“The main thing you need to do is be helpful to other users.”

 

What are your favourite areas and has this changed over time?

 

“I mainly use the Sky+ forum but do monitor all those related to Sky+ and this has been the same since time began!”

 

How do you balance your real life with your second life as an oracle?

 

“I don’t have a life. Smiley Happy I’m on the forums daily until the early hours!”

 

What are your most memorable moments?

 

“The first time the Sky+ beta started, that was fun to have access to the new software to test with my background in IT.”

 

Thanks for reading. Check back soon for another insight into the Sky Oracles.

 

If you've got a problem with your Sky that needs to be fixed or you just fancy using your expertise to help others...why not get stuck in?

 



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Sam
"I was born not knowing and have had only a little time to change that here and there." - Richard P. Feynman.
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