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Visitor
jackslad
Posts: 5
Registered: ‎04-02-2013
Accepted Solution
i cannot use my landline and sky internet at the same time

when answer the phone my monitor screen shows that my internet is down

Super User
speedyrite
Posts: 4,819
Registered: ‎21-12-2010
Answered

Sounds like this might be happening because of a failed or missing micro-filter.

 

If you've got a micro-filter in use then try replacing it with a different one.

 

If you haven't got a micro-filter in use then introduce one into your wiring.

 

See: http://help.sky.com/broadband/problems-with-your-connection/check-your-microfilters


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