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I'm New Here
Posts: 1
Registered: ‎06-11-2012
Accepted Solution
Having difficulty in changing wireless password

I am experiencing problems when trying to change my internet password. What I believe to be be the right password wont accept it.

Community Coordinator
Posts: 5,388
Registered: ‎04-11-2011

Good Morning Louise+Clarke,


Here's a step-by-step on how to change your password. It is recommended you do this through a wired connection.


1. Open a web browser and type

2. Once prompted login with username admin and password sky

3. Go to setup/wireless settings (depending on router type)

4. Change encryption type if desired

5. Type new password into network key box

6. Click apply at the bottom of the page.


This will change it straight away. All devices currently connected will have to be updated as these will stop working wirelessly as soon as the password is changed.



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