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Occasional Visitor
Kevin+France
Posts: 1
Registered: ‎18-10-2012
Accepted Solution
I can't sign into my sky.com email account using my usual password .....

When I sign in from the Google Sign In area, it is saying I am entering the wrong user name and/or password?

I am a Sky customer.  Is this going to be resolved?  What do I do next?

Staff
John-B
Posts: 4,825
Registered: ‎20-01-2011
Answered

Hi Kevin+France

 

One of our superusers caesarome has suggested the following:

If you can't get logged in via the Google page (don't include the @sky.com bit in the username box) then changing your password should fix it for you, read this on how to do this:

http://helpforum.sky.com/t5/Sky-Email-Tools/Email-Outage-Updates-October-2012/m-p/650726#M14535

Regards

John-B
Community Coordinator
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Other Answers: 1
Occasional Visitor
mr+bradshaw
Posts: 1
Registered: ‎21-12-2012
Answered

when i sign in nearly every day,so why cant i today.mrs m john