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Hi NettyF,
Thanks for posting and welcome,
In regards with your previous post we have been experiencing some technical difficulties when we are moving posts from the Q&A application and moving these into the general forum so that they can be answered in a greater capacity. If you follow this link can you please start a new topic and post your original issue so we can try and help you.
Many Thanks,
Pete
Community Coordinator
Forum Help http://helpforum.sky.com/t5/help/faqpage
Sky Help Centre http://www.sky.com/help
Community Coordinator
Forum Help http://helpforum.sky.com/t5/help/faqpage
Sky Help Centre http://www.sky.com/help
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