on 16-01-2013 07:24 PM
Over the last 48hrs i have had 12 hours of normal speed,then 12 hours of nothing,then 12 hours of normal speed,and it looks like the nothing is here again !
on 16-01-2013 08:44 PM
Hi, I live in Armthrope too, im having the same problem.
I have been on the phone to Sky support for the last 2 nights and are adamant its something on my side thats slowing the connection now. I work in technical support and I know its nothing on my side but I went along with the checks they advised me off but to no avail. They cannot see anything on there side which would indicate a fault. Clearly they are not looking hard enough.
I am pretty sure that its a problem in the area and hopefully they will fix it (when they find it).
16-01-2013 08:54 PM - edited 16-01-2013 08:57 PM
on 17-01-2013 06:10 PM
on 17-01-2013 06:14 PM
on 17-01-2013 06:53 PM
Exactly the same for me tonight, throughput speed of 0.1mbps.
Phoned Sky again who advised they cannot see a problem, ive told them countless times that there is so many people with the same problem, even in a little village such as Amrthorpe. Does that not ring alarm bells??
They have finally raised my case to another team which means they should contact me in 72 hours (6 days after this was first reported to them), Im not sure why they cannot accept that this is a problem that is effecting so many customers in the same area and raise this to their suppilers. They keep saying there is no problem in the area, well hello?? there clearly is.
I have to drive to Sheffield for work, I had to oppurtunity to work from home tomorrow since the snow is due to come down pretty heavy, clearly cannot do that with this connection how is it. I now have to risk my life driving into work..
Come on Sky pull your finger out!!!!!!!!!!!!!!!!
on 17-01-2013 07:13 PM
Guys, have a look at my thread...
You will probably have to go through the usual fault finding, router stat posting etc to ensure you get to the next tier of support unfortunately.
On the bright side the more people complain the higher the chance that Sky will take notice.
on 17-01-2013 08:30 PM
This is getting beyond a joke and Sky's status page never reflects problems that are occuring on their network. Seems like sky are just burying their heads in the sand and shouting la la la la over and over again hoping it will go away.
The fault is definatly somewhere from the backhall from the exchange there is nothing wrong with the links from the DSLAM to the homes the fault is somewere elese on skys network. but speeds are dropping 6am to 12am every night they need to get their fingers from up their bottoms and sort this out quickly as I will be reporting sky to obusdman if this carries on much longer.
on 18-01-2013 11:28 AM
Supposedly working from home today, but Internet is still appalling. No response to any of my mails within the 24 hour 'target', no response on this forum and calling customer services just starts the whole troubleshooting process again (For the fiftieth time). No matter how many times I try to get help with this from Sky 'Customer Services' it is simply not forthcoming.
I have just found out though, that my contract ends in 12 days and this morning received an offer for mega-discounted broadband from EE for 6 months as well.....so it looks like this will be fixed in twelve days then. Why should I spend another evening this week going through the same thing again, with Sky Customer Services (to be told that there is 'no problem') when I can call one telephone number and switch to a service where it'll work 24 hours a day, and I won't have to spend over two hours per night in a futile vicious circle, with no result?
The annoying thing, is that for the first 11 months of my Sky broadband contract, the service has been faultless. As soon as I logged the first issue, the service has continually gone down hill. Its as though Sky literally thing 'Lets leave him for amonth, and he'll go somewhere else, and won't bother us anymore'.
on 18-01-2013 11:48 AM
I feel for you Mick, have you managed to get them to raise a fault on your line? I managed to get the agent I spoke to last night to 'raise a case'. I got a text this morning advising that my fault has been passed to the Customer Solutions team.
Hopefully if they look into my fault and resolve it yours will be resolved as well, im guessing its exactly the same thing. Pretty obvious if you ask me, we both live in a little village and started having the same problems on the same day.
on 18-01-2013 12:13 PM
Dan, it seems totally obvious to me also that a) there is a problem and b) it is affecting a lot of people in Armthorpe. My father-in-law lives in Armthorpe as well and has Sky Broadband, but over a BT line and his is working fine. I have pointed this out to Sky, but this, like everything else, has yielded no response.
They raised a fault to CST on Tuesday Night, but they said they did it as a 'courtesy' because i'd been on the phone for around 2.5 hours to 3 different agents, not because there was a problem (Because they say there isn't one). The only thing I have heard from CST since then was a text on Wednesday morning saying they would get back to me when they had investigated the issue. The second agent I spoke to set the 'optimiser' program running and said this would definitly sort the problem within 24 hours...
on 18-01-2013 12:37 PM
We are having the exact same problem, pretty shocking that its taking this long to resolve specially seeing how Sky have just won an award for the 'Best Technical Support'.
Reference : http://www.uswitch.com/broadband/awards/2013/
I might have to resort to going for a walk this weekend if my broadband has not been not fixed!
18-01-2013 07:28 PM - edited 18-01-2013 07:33 PM
on 18-01-2013 08:24 PM