Broadband Speed

[Erica87]

I am really not happy with my sky at all...

I was told on the phone that i would get speeds of 3 - 5 mb not up to, in between. and im only getting 0.2 at best,

i have tryed everything to get my speeds up except one, swiching to virgin media and unless my speeds go up soon then i will do that.

been with sky for like 7 - 8 months, TV and Phone is ok but i only got it all put on for one reason, Internet.....

[LauraMac]

Hi mcpherson,

I am sorry to hear that you are thinking of cancelling, are you able to confirm whether or not you have tried all of our troubleshooting tips?

[LauraMac]

Hi Erica87,

Can you confirm whether or not you've tried all of our troubleshooting tips?

[Erica87]

yes i have tried everything.

[Robert]

Hi Erica87, 

Can you post the following information from your router, this will help us diagnose the issue and assist further.

1. Log into your router by visiting http://192.168.0.1
2. When prompted, enter the username: admin & password: sky (in lower case).
3. Scroll down and click on the Show Statistics button.
4. Copy and paste the information from the new window that appears into a reply to this post.

[mum+rules]

My broadband is slow o so slow i used to get 2.4meg now get 22bps when i when to down load a program from Microsoft estimated time 99hours  even xbox is complaining

[Robert]

Hi mum+rules, 

Can you post the following information from your router, this will help us diagnose the issue and assist further.

1. Log into your router by visiting http://192.168.0.1
2. When prompted, enter the username: admin & password: sky (in lower case).
3. Scroll down and click on the Show Statistics button.
4. Copy and paste the information from the new window that appears into a reply to this post.

Please also describe your set-up, how many sockets do you have in the house? is the router connected to the master socket? if not where is it connected? is it using a extension cable? do you have microfilters connected to all sockets in use?

[dhirajlal]

the broadband is very slow dos not conect in back room

[Robert]

Hi dhirajlal, 

Can you follow the steps above and tell us whether you are connected using wireless or an ethernet cable?

Thanks

[liensmmit]

my broadband speed is 0.2 download and 0.1 uplaod rather like watching wood warp. Can you help

[Robert]

Hi liensmmit, 

Please follow the steps above on post number 37, this will allow us to assist further with your query.

http://helpforum.sky.com/t5/Broadband-Technical-Issues/slow-broadband-slow-connection/m-p/79865#M976...

Thanks

[MaxF]

My sky bradband has dropped in the last few weeks from the 3mb i was promised to now this. can some one help sort it please im not to happy about paying the exta amount for somthings thats only going to work for a few weeks and then cut back down again!

ROUTER STATISTICS

System Up Time: 0:24:09

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN

MER	4012	4788	0	2132	880	0:23:10
	257	0	0	0	0	0:24:09
	10090	8301	0	1504	2310	0:23:42

ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin

511 kbps	415 kbps
49.5 db	29.1 db
10.7 db	17.6 db

Poll Interval:  (secs)

[davmer1878]

Recently returned to Sky having been with O2 where I was getting speeds of about 1.8MB and really starting to regret it. Contacted Sky about a couple of weeks ago as my download speed had been set at 384kb and was improved to 1 MB during the phone call. Testing was commenced on the line which completed on 15/5 which has resulted in it going back to 384kb.

Even when I was with Sky the first time around it was better than this as was getting just over 1MB and don't really understand why my upload speed is double my download.

The setup is exactly as it was with O2 apart from a different router.

ROUTER STATISTICS

ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin

384 kbps	796 kbps
44.5 dB	24.6 dB
3.9 dB	8.5 dB

[longshot3108]

Like the people above, I have recently encountered a permanently slow internet connection. Nothing has changed that I am aware of and the problem has been going on for 2 to 3 weeks. It is painfully slow and virtually unusable.

The stats from the Router Stats page are as follows:

System Up Time: 29:59:39

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN

PPPoA	32	7	0	26	10	00:01:00
100M/Full	17539	0	0	32	0	29:59:34
11M/54M	18303	18261	0	3865	779	01:11:40

ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin

3008 kbps	448 kbps
49 db	30 db
3 db	22 db

I have one phone socket only and all that is plugged into it is the cable to what I guess is the splitter (Modem/Phone)? If I need a microfilter, where would I get one from - I never had one to my knowledge. More importantly, I had a good internet connection previously - no problem until 2/3 weeks ago.

[Robert-B]

@ MaxF, davmer1878 & longshot3108,

Hi there,

Can you confirm that you have tried all troubleshooting steps for slow connection on our website including connecting direct to the test socket if you have one available?

If you have then please use the contact us page to report this to our customer help team who will look into this further for you.