Broadband Speed

[SparksXD]

Hello there. I am currently on the Unlimited Sky Broadband package and have recently experienced a loss of speed from around 16-18mb to 3-5mb during peak times. I have been told as a Unlimited customer, I shouldn't be experiencing great losses of speed such as this, unless of course I am a Connect customer which I am not.

My router stats:

Also this doesn't quite add up...

[jonsi15]

Same here on the Bangor exchange . Speed fine until about 7 pm then it drops from 15.-16mb to between 3-5 mb until about 10.30pm. Have had this problem twice before usually around this time of the year and has always been because of congestion. Fair play to Sky though they always admitted when there was a problem and upgraded the system to cope with the extra traffic.

[nOw2]

Admit to the problem? Not really. Last year it took two months to admit there was a problem and two more to fix Bangor (where I am too). I can't understand how this has been allowed to happen again - capacity planning is not some magical process; it's a known science.

My raw throughput right now is under 50% but worse the quality (latency and evenness of the bandwidth) is awful and renders the line virtually useless. It's not just paying Sky for poor services but all the other services on subscription that are unusable too.

[SparksXD]

Update (00:00)

[SparksXD]

Will do a tester later on at around 7-9pm when everyone is home from work...

[SparksXD]

Speed seems to be going up and down tonight like a roller coaster.

[Chris-McP]

Hi SparksXD,

Sorry this hasn't helped. I’ll have one of our team look into this further and will send a Private Message shortly requesting more details.

[SparksXD]

Okay thank you I have replied to the PM.

[SparksXD]

Recieved a reply from Sky (via email) informing me that my line is okay, so this makes me believe that this is another exchange issue with overloading too many customers on it.

[SparksXD]

Update: Well after sending messages back and forth to the the Sky team (which I assume were from different people each time, due to being asked the same questions), I eventually got a break through and have been told that it'll be raised to the escalation team and that it does sound like a possible congestion issue with my exchange.

Should have a reply in 5 days and if not maybe a few extra due to the issue being with the exchange.

Acceptable speeds at the moment but come peak time I will post another test later on.

[SparksXD]

The usual speeds I get around this time...

[batweb79]

Hi SparksXD,

Thanks for keeping the community updated.

That is a significant drop have have been seeing, I'm sure that we'll get this sorted out shortly.

Thanks,

[SparksXD]

No change. Friday night 10pm.

[Kat-S]

Good Evening SparksXD,

Thanks for getting back to us with more information.

We are currently looking into this, however in the meantime if you can check your postcode on our outage page and we will let you know as soon as we have more of an update.

Thanks,

[Kat-S]

Hi all,

So we can investigate this further can everyone please post your exchange name and code. You can get it from a website called SamKnows.

I know we do have some of this information already however we need this information so we can try and answer your questions.

Thanks,