20-01-2013 06:04 PM - edited 20-01-2013 07:02 PM
Hello there. I am currently on the Unlimited Sky Broadband package and have recently experienced a loss of speed from around 16-18mb to 3-5mb during peak times. I have been told as a Unlimited customer, I shouldn't be experiencing great losses of speed such as this, unless of course I am a Connect customer which I am not.
My router stats:
Also this doesn't quite add up...
Solved! Go to Solution.
on 20-01-2013 08:57 PM
Same here on the Bangor exchange . Speed fine until about 7 pm then it drops from 15.-16mb to between 3-5 mb until about 10.30pm. Have had this problem twice before usually around this time of the year and has always been because of congestion. Fair play to Sky though they always admitted when there was a problem and upgraded the system to cope with the extra traffic.
on 20-01-2013 09:10 PM
on 23-01-2013 05:55 PM
24-01-2013 11:03 PM - edited 24-01-2013 11:05 PM
Recieved a reply from Sky (via email) informing me that my line is okay, so this makes me believe that this is another exchange issue with overloading too many customers on it.
on 29-01-2013 04:59 PM
Update: Well after sending messages back and forth to the the Sky team (which I assume were from different people each time, due to being asked the same questions), I eventually got a break through and have been told that it'll be raised to the escalation team and that it does sound like a possible congestion issue with my exchange.
Should have a reply in 5 days and if not maybe a few extra due to the issue being with the exchange.
Acceptable speeds at the moment but come peak time I will post another test later on.
on 29-01-2013 08:49 PM
Thanks for keeping the community updated.
That is a significant drop have have been seeing, I'm sure that we'll get this sorted out shortly.
on 02-02-2013 07:32 PM
Good Evening SparksXD,
Thanks for getting back to us with more information.
We are currently looking into this, however in the meantime if you can check your postcode on our outage page and we will let you know as soon as we have more of an update.
on 02-02-2013 07:52 PM
So we can investigate this further can everyone please post your exchange name and code. You can get it from a website called SamKnows.
I know we do have some of this information already however we need this information so we can try and answer your questions.