Help
Help
 
Broadband Speed
Reply
Contributor
xaudiox
Posts: 25
Registered: ‎06-01-2011

Re: Slow, every night after 7pm

If any of you people are on the "Connect" package there is nothing you can do because there is traffic shaping on your service from BT and your bandwith will be reduced at peak times.

 

"Unlimited" users need to keep phoning SKY because there is no traffic shaping on this service as it is run by Sky LLU

All traceroute posts on here piont to a sky server so it is definatly not your equipment.

Also if you have Sky talk then the sky 0844 numbers are free.

 

A sky rep told me to be persistant and keep phoning them if I still have issues otherwise if you dont then they will presume the fault has gone, they have put me on a different profile today but I cannot monitor it untill Friday due to work.

 

 

PS. Its nothing to do with "Anytime+"

Please do not post any personal details or account information. Please use plain text.
Member
Mattavin
Posts: 6
Registered: ‎10-01-2011

Re: Slow, every night after 7pm

Well.... another night with the same issue. High ping and a slow service. For an extremely demanding product i like seeing prompt solutions

Please do not post any personal details or account information. Please use plain text.
Frequent Contributor (Bronze)
Jayhab
Posts: 199
Registered: ‎06-01-2011

Re: Slow, every night after 7pm

Traffic shaping or not - it bares all the characteristics of traffic shaping - personally speedtests show a good amount of throughput, however pings are really high and watching a video on Youtube is totally impossible!

 

As for continuosly contacting Sky - I really don't have the patience to - besides they have already confirmed to me that they are aware of the issue and know what is causing it, a fix/repair/upgrade will be forthcoming, though, and in their own words, it could take weeks!

 

Each person that is experiencing it on the UNLIMITED product needs to register it as a fault with Sky late in the evening - after 10pm when you are far more likely to be routed straight to the UK call centre and not have to jump through all the usual hoops before getting to the heart of the problem and getting it logged as a fault. State the facts: 1) You are on Unlimited, 2) What your line is normally capable of during the day - pings and download speed, 3) The stats that you get during the evening, 4) Confirm that you have not done anything different to your set-up etc etc

 

Robert has stated earlier in this thread that he has been in contact with the parties that need to be informed, and that they will report back when they have more news - Other than that - keep reporting it and posting stats - teh more info and faults they have recorded, (hopefully) the quicker we'll all get a result.

Please do not post any personal details or account information. Please use plain text.
Occasional Visitor
Signature96
Posts: 2
Registered: ‎10-01-2011

Re: Slow, every night after 7pm

I'm off. Got mac code on the way. Im not putting up with this standard of service. Will be moving to BT when mac code arrives.

Please do not post any personal details or account information. Please use plain text.
Frequent Contributor (Bronze)
Jayhab
Posts: 199
Registered: ‎06-01-2011

Re: Slow, every night after 7pm

Signature96 - Are you currently on Connect or Unlimited, it's just that you've not yet mentioned which 'service' it is that you are connected to?

Taking at look at the St Asaph exchange on Samknows shows that there is Sky LLU so you may be on Unlimited. There is only one other LLU operator in your exchange and that's Talktalk - that i personally wouldn't go anywhere near! St Asaph doesn't yet have BT WBC enabled so a move to them could see you getting exactly the same issues as you have now - which, if you are on Unlimited, hopefully is only a temporary problem.

Am just speaking from experience - it really can be a case of better the devil you know.... I was stuck with an ISP that begins with the letter 'V' for 5 months with a download speed of less than 100k on an up to 8 meg service!! And it was all to do with too many connections on BT's equipment at the exchange!

If you do decide to go though, good luck, and be careful out there!

Please do not post any personal details or account information. Please use plain text.
Regular Visitor
SpawnstaR
Posts: 7
Registered: ‎11-01-2011

Re: Slow, every night after 7pm

No ive had HD for over a year, it will have nothing to do with whatever sky tv package your have , thats got nothing to do whatsoever with your broadband connection.

 

looking forward to another night on the phone to sky broadband help , to be told they dont know what a ping is and i can hardly contain my excitment about having to start from the begining after they tell me they have no history of my problem on their system.....again.....

 

 

Please do not post any personal details or account information. Please use plain text.
Frequent Visitor
Mark+Taylor
Posts: 17
Registered: ‎06-01-2011

Re: Slow, every night after 7pm

I have requested this be canceled also...

 

Im going back to bethere. ?Yes it will be £17 per months rather than £5 now but I can afford to pay the differnce and using the internet is more important to me than saving just over £10 per month....

Please do not post any personal details or account information. Please use plain text.
Frequent Contributor (Bronze)
Jayhab
Posts: 199
Registered: ‎06-01-2011

Re: Slow, every night after 7pm

@spawnstar: Anytime+ has a lot to do with your broadband connection, given that it's an on-demand service that lets you download shows and watch them on the fly! However, i've already ruled it out, as my sister's connection is also affected and she does not have Anytime+!

Please do not post any personal details or account information. Please use plain text.
Frequent Visitor
Mark+Taylor
Posts: 17
Registered: ‎06-01-2011

Re: Slow, every night after 7pm

I wonder if this anytime+ has effected the servers at sky end tho.....

 

As all that extra data will really be slowing it down alot!

Please do not post any personal details or account information. Please use plain text.
Contributor
xaudiox
Posts: 25
Registered: ‎06-01-2011

Re: Slow, every night after 7pm

[ Edited ]

I dont have anytime+ so that rules that out.

 

Still waiting for a sky reply on this speed/ping issue issue ???

 

All reps i speak to are still unaware of this issue.

Please do not post any personal details or account information. Please use plain text.
Frequent Contributor
welshviking
Posts: 58
Registered: ‎04-01-2011

Re: Slow, every night after 7pm

[ Edited ]

Location  Connahs Quay North Wales...Sky unlimited

 

Started again tonight, hopefully this fault can be fixed asap !!!!!

 

We have detected that your ISP is Sky - Your current download speed is 1736Kbps, and your current upload speed is 388Kbps.

 

 

ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin
11148 kbps1113 kbps
33.5 db16.7 db
6.6 db7.1 db

 

 

Date Download Speed Upload Speed

Today 19:212588 kbps (324kB/s)349 kbps (43.6kB/s)Share
Yesterday 15:409594 kbps (1.2MB/s)943 kbps (118kB/s)Share
Monday 08:149590 kbps (1.2MB/s)949 kbps (119kB/s)Share
Monday 08:069759 kbps (1.22MB/s)931 kbps (116kB/s)Share
Sunday 22:443600 kbps (450kB/s)720 kbps (90kB/s)Share
Sunday 20:441761 kbps (220kB/s)657 kbps (82.1kB/s)


19.16PM

 

  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.0.1]
  2    77 ms    24 ms    22 ms  5ad9a5be.bb.sky.com [90.217.165.190]
  3   241 ms   229 ms   288 ms  10.245.137.113
  4   310 ms   268 ms   235 ms  te0-4-0-0.er11.thlon.ov.easynet.net [89.200.131.
49]
  5   336 ms   242 ms   308 ms  212.58.238.189
  6   312 ms   249 ms   252 ms  212.58.238.129
  7   392 ms   285 ms   243 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

Please do not post any personal details or account information. Please use plain text.
Contributor
gw0lgn
Posts: 36
Registered: ‎02-01-2011

Re: Slow, every night after 7pm

Still the same ongoing problems with throughput and latency at peak times, finaly spoke to level 2 cst who didnt know what was going on, but have now referred my problem to some other department "down south" so it can be investigated, service rep I spoke too didnt seem aware of any ongoing issues. This is starting to wear a little thin now.

 

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data
Reply from 212.58.224.138: bytes=32 time=374ms TTL=121
Reply from 212.58.224.138: bytes=32 time=282ms TTL=121
Reply from 212.58.224.138: bytes=32 time=300ms TTL=121
Reply from 212.58.224.138: bytes=32 time=277ms TTL=121

Ping statistics for 212.58.224.138:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 277ms, Maximum = 374ms, Average = 308ms

 

 

 

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

  1    81 ms     1 ms    <1 ms  192.168.0.1
  2   294 ms   292 ms   280 ms  dr0.hobir.isp.sky.com [89.200.128.38]
  3   295 ms   294 ms   284 ms  vl190.ar8.hobir.isp.sky.com [89.200.135.176]
  4   297 ms   299 ms   294 ms  212.58.238.189
  5   299 ms   295 ms   285 ms  212.58.238.153
  6   307 ms   281 ms   272 ms  bbc.co.uk [212.58.224.138]

Trace complete.

 

 

All from the Old Colwyn exchange, North Wales on a 20mb sync that maxes out at all other times.

 

 

 

Please do not post any personal details or account information. Please use plain text.
Visitor
RaiderUK
Posts: 4
Registered: ‎12-01-2011

Re: Slow, every night after 7pm

Hi all, first post here, but I am having the same ridiculous problems, over the last 4 weeks my ping has gone through the roof lately for online gaming, here are my tracerout results to the particular server I play on where in normal hours my ping is 26ms from 7 pm it rockets up to over 150ms

 

 

Tracing route to 84.234.21.160 over a maximum of 30 hops
  1    <1 ms    <1 ms    <1 ms  myrouter.home [192.168.0.1]
  2    27 ms    32 ms    25 ms  cr2.ndtwe.uk.easynet.net [87.87.254.43]
  3    87 ms    87 ms    87 ms  80.238.52.129
  4    95 ms    96 ms    96 ms  te0-1-0-0.er11.thlon.ov.easynet.net [89.200.135.97]
  5   224 ms   206 ms   212 ms  195.66.225.116
  6    67 ms    67 ms    68 ms  hex-edge.netrino.co.uk [84.234.19.146]
  7    76 ms    76 ms    77 ms  bs1-core.netrino.co.uk [84.234.19.5]
  8    76 ms    75 ms    77 ms  84.234.21.160
Any ideas?
Do admins or sky technicians frequent these forums?
Where do I go from here?
Thanks in advance.

 

Please do not post any personal details or account information. Please use plain text.
Frequent Contributor (Bronze)
Jayhab
Posts: 199
Registered: ‎06-01-2011

Re: Slow, every night after 7pm

Still terrible here too;

Connahs Quay, Sky Unlimited

 

ADSL LinkDownstreamUpstream
Connection Speed6880 kbps1024 kbps
Line Attenuation41.0 db28.0 db
Noise Margin7.3 db7.0 db

 

 

Speedtest.net downstream: 1.57Mb/s upstream 0.8Mb/s

 

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

  1    <1 ms     1 ms     1 ms  192.168.0.1
  2    28 ms    27 ms    27 ms  cr0.wndee.uk.easynet.net [87.87.248.116]
  3   282 ms   286 ms   287 ms  80.238.60.97
  4   290 ms   296 ms   289 ms  te0-6-0-2.er11.thlon.ov.easynet.net [89.200.135.31]
  5   291 ms   295 ms   293 ms  212.58.238.189
  6   284 ms   284 ms   295 ms  212.58.238.129
  7   295 ms   292 ms   279 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

 

Would really like an update, but don't fancy wrangling with Customer Services!

Please do not post any personal details or account information. Please use plain text.
Frequent Contributor (Bronze)
Jayhab
Posts: 199
Registered: ‎06-01-2011

Re: Slow, every night after 7pm

Ok peeps - just called Sky again and spoke to CST:

 

They are still working on the problem and are aware of many customers registering a problem with high pings and low throughput in the evening. Unfortunately there is still no ETA for a fix - though it is understood that this is becoming a big problem for Sky - it is affecting SVBN and Non-SVBN customers alike - it is no longer just affecting the North West and North Wales - reports of affected customers are increasing for other areas too.

 

 

To speed up a resolution, everyone who is affected needs to contact Sky and register a fault on their connection:

You must state that you are an Unlimited customer, you have not changed your set-up, it is only affected in the evening and results in high pings and low throughput.

 

Other than that - unfortuunately - just sit and wait!

Please do not post any personal details or account information. Please use plain text.