Broadband Speed

[Justinb]

I have a similar issue with slow connections. When I had the same BT line with a broadband service from O2 my connection speed was roughly 3Mbps now with sky its roughley 1.5Mbps.

My connection stats are (from the master socket):

System Up Time: 323:01:48

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN

MER	274417	7938020	0	38827496	2147483647	56:57:17
Up	6507151	3809856	0	150132760	354968428	323:01:48
Up	2456705	1649347	0	2147483647	207761274	323:01:29

ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin

1535 kbps	604 kbps
64.0 dB	38.4 dB
9.0 dB	12.6 dB

What do I need to get sky to alter my noise margin.

[Mand0086]

I usually get 107KB/ sec or below but aren't I entilted to get above that? like 200KB?

How can I improve my speed?

[DaveRose]

Hi.

I moved house recently and where i used to get a 1MB/s download rate it has slowed by 40% to 600kb/s.

Am wondering why this is the case? I have the same set up as before.

System Up Time: 44:08:59

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN

PPPoA	1628626	2215749	0	38550	0	44:07:57
	15	0	0	0	0	44:08:59
	2283785	1704979	0	0	46880	0:09:20

ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin

6141 kbps	796 kbps
39.5 db	21.1 db
6.3 db	11.5 db

Poll Interval: (secs)

Am wondering if you could shed some light on this.

Thanks.

Dave

[TimEdwins77]

I have had my Sky Broadband Unlimited activated 11 days ago and am only getting 0.7Mb/s download speeds. Here are my stats:



ADSL Link Downstream Upstream
Connection Speed 1024 kbps 606 kbps
Line Attenuation 62.5 dB 38.2 dB
Noise Margin 13.9 dB 9.5 dB

[TimEdwins77]

After reading more of the forums I've completed the Sky Troubleshooting steps, (checking microfilters, etc), and plugged my router into the BT Test socket but nothing has improved really:

http://www.speedtest.net/result/1460393344.png

ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin

761 kbps	561 kbps
62.5 dB	38.1 dB
10.1 dB	11.5 dB

[cocochinois]

Router Statistics

System Up Time: 00:21:03

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN

PPPoA	28047	32640	0	2573	31141	00:20:23
	15265	13788	0	11803	1875	00:21:03
	19123	15466	0	20467	1207	00:20:15

ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin

896 kbps	448 kbps
53.5db	31.5db
8.3db	16.0db

Poll Interval: (secs)

 I have just made a copy of my broadband statistis and as you can see it's very very slow. I have had my installation checked twice and all materiels, cables, PC and software are very recent - Windows 7 64bits - up to date and are working perfectly fine. The ADSL filter has been changed for a new one. So now my question : it's still not working fine with several interruption at peak time. I do not download music of files or pic. I am just browsing the internet and checking my email. What not just saying that I can only be provided with cr-- because I am living nearby a town but not in a town.

thanks for the info

[Malcolm-M]

Hi cocochinois, what estimated access line speed (EALS) did sales or our web site advise your line should support?

If you are having problems with your speed please try the troubleshooting here. If this does not help I would advise trying your router in your test socket if you have one, or in the master socket on it's own if you don't, with a different filter and posting the router statistics you see there along with the statistics from your current configuration.



If you have a horizontal split across your master socket as shown in the picture just above the microfilter then you should have a test socket. Remove anything you have plugged in to the socket then undo the two screws and gently remove the bottom half of the faceplate (it may have wires attached to the back). You should then see the test socket in the bottom right corner. If the faceplate is one piece of plastic then you don't have a test socket so don't attempt this.


To get the full router statistics go to http://192.168.0.1 then log in with admin and sky and click on show statistics.

[flumpy]

Hi I also have a poor connection,im on the unlimited broadband package,I have changed my microfilters,my router is plugged into the master socket,ive done the trouble shooting but still have a poor connection.Here are my stats if someone could have a look please,thanks

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN

PPPoA	24754	37524	0	1597	41011	00:21:40
100M/Full	4359	3331	0	2037	603	00:23:55
11M/54M	42708	28610	0	41603	1546	00:23:43

ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin

1020 kbps	606 kbps
46 db	30 db
15 db	16 db

[LauraMac]

Hi flumpy, 

Welcome to the forum and thank you for posting your stats, you've mentioned that they have been taken from your master socket, does your master socket look like the socket below, if so can you please unscrew the faceplate and connect only the microfilter and broadband and re post your stats, as this will allow us to see if the speed will improve 



[flumpy]

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN

PPPoA	668959	769893	0	644	4020	41:59:09
100M/Full	248739	170026	0	1991	216	42:01:24
11M/54M	564057	535435	0	2199	497	42:01:12

ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin

1020 kbps	606 kbps
47 db	29 db
14 db	15 db

Hi,thanks for the reply,yes I do have the same master socket as shown,I have plugged the micro filter into the test socket and the above are the stats.I have noticed that Sky have set my speed to 1mb limit,where as before i had up to 3mb,this is a bit of a joke.It takes ages to download anything as for playing online games they lag all over the place,any advice please,thanks

[LauraMac]

Hi flumpy, 

There isn't much of a difference between your master and test socket stats. As your noise margin is 14db then we should be able to improve your speed in order to have this done you would need to contact us 

[flumpy]

Hi,contacted a Sky service agent and he done tests on the line and has now put it back up to 3mb,thanks for all your help.

[MarcRed5]

I was getting speeds of .5mb, finally called Sky to have the line reconfigured (my noise margin was 12.1). Only took a minute to for Sky to change and now getting speeds of over 4mb.

Very happy with Sky's service - thanks!

[webba91]

can you help  its really slow 

Firmware Version

V2.02.44

ADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server

LAN PortMAC AddressIP AddressDHCPIP Subnet Mask 

00:24:b2:47:5a:ea

192.168.0.1

On

255.255.255.0

ModemADSL Firmware VersionModem StatusDownStream Connection SpeedUpStream Connection SpeedVPIVCI

7.03.01.66

Connected

1888 kbps

416 kbps

0

38

Wireless PortName (SSID)RegionChannelWireless APBroadcast Name

Europe

11

Enabled

Enabled

[Malcolm-M]

Hi webba91 ,what line speed were you given by sales or our Web site (estimated access line speed)? If you are having problems with your speed please try the troubleshooting here. If this does not help I would advise trying your router in your test socket if you have one, or in the master socket on it's own if you don't, with a different filter and posting the router statistics you see there along with the statistics from your current configuration.

If you have a horizontal split across your master socket as shown in the picture just above the microfilter then you should have a test socket. Remove anything you have plugged in to the socket then undo the two screws and gently remove the bottom half of the faceplate (it may have wires attached to the back). You should then see the test socket in the bottom right corner. If the faceplate is one piece of plastic then you don't have a test socket so don't attempt this.


To get the full router statistics go to http://192.168.0.1 then log in with admin and sky and click on show statistics.