Track order says my phone line and broaband has been cancelled?????

Tommy.Graham · ‎17-02-2012

My sky tv gets installed today 17/2/12 so went online this morning to check the time but when i went into track my order it states that I had cancelled my phone line and broadband installation which is due to be installed on the 28th. It states that I had cancelled this on the 14th however I received a letter from sky yesterday with my home phone number and details about receiving my router etc....... seriously confused this morning is there any sky advisors online that can shed any light on this I tried calling but was on hold that long all my credit in my phone was used.

HELP!!!!

kato · ‎26-03-2011

See if live chat is available,when you get to option 3 wait until the red icon turns green and away you go.

http://www.sky.com/helpcentre/contact-us/index.html

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Malcolm-M · ‎21-10-2010

Hi Tommy.Graham, sorry for the confusion. Did you manage to speak to someone about this?

Malcolm-M
Community Coordinator
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Track order says my phone line and broaband has been cancelled?????

Re: Track order says my phone line and broaband has been cancelled?????

Re: Track order says my phone line and broaband has been cancelled?????

Re: Track order says my phone line and broaband ha...