Billing

[juice]

I have been trying for a week to set up a direct debit online or via the interactive service and every time I get an error message. I have tried 3 different browsers so its not that. I see no reason why I should have to sit in a queue forever waiting to get through while sky trot out the snow excuse for their lack of staff. Could somebody tell me whether they intend to sort this problem any time soon or do I need to just give up and cancel

[Malcolm-M]

Hi juice, it's likely there is an issue with the setup of your account which is preventing this being carried out online. Do you also have the same issue accessing online bills?

[juice]

no, I can access all the bills that are listed going back to december 09. I can enter my DD details and click on confirm and then get a message saying:

"An unexpected error has occurred. Please try again later. Alternatively, you can Email the Account and Billing team or call Sky Customer Services on 08442 414 141 (UK) or 0818 719 819 (Rep. of Ireland)."

Its been like this for a week. When I try the interactive service It tells me there is an error and to try later or it states there is a problem with my connection which I very much doubt as it happens online too. I have tried ringing and end up waiting in a queue only to get cut off. Sky have rung me today and left an answer phone message but I can't get through to them and the online set up still isn't working. I also had an e-mail response from someone called debbie but I haven't had chance to reply yet. One thing she did say was:

"We have a specific department that deals with sky interactive and online services. If you would like one of my colleagues from sky active to go through technical procedures to get the fault rectified. Please call our team¬ on 08442 41 00 63"

What sort of a stupid question is that? Of course I would want them to rectify the fault!

[Malcolm-M]

Hi, sorry for the inconvenience. I know we have had some issues with online billing on some accounts which is under investigation. I'm trying to find out if this might be related.

We don't handle account specific issues on the forums as personal information cannot be posted so you may have to speak to an advisor on the phone. I appreciate that lines have been busy and while transport in the affected areas has improved we do have a lot of calls and email to work through due to the disruption.

[juice]

this is a problem with your interactive and online services not my account. I can do everything online even pay a bill I just cannot set up a DD. My original question was whether this issue would be sorted any time soon and it seems the answer to that is no. The issues with the weather are regularly trotted out by some companies as an excuse for poor service

[welcomerajsingh]

hi i think i got problem with direct debit with u soo i want to set up it again but i cant did on internet so can u pls contact me on ma phone then i can set up direct debit with u thanks 

[caesarome]

You will have to contact Sky via the phone number posted earlier in this thread.

[kathysclown9]

I have changed banks and want to set up my new account with and it wont let me

[Malcolm-M]

Hi kathysclown9, are you seeing an error message? If not how far do you get in the process?

[Fourwalls]

I want to change my bank details for direct debit but it seems to be difficult online. I am not certain whether I have succeeded or not .Can Sky help?

fourwalls

[caesarome]

You are going to have to phone Sky up as your personal details like Bank Account details should never be posted on an internet forum such as this.

[Malcolm-M]

Hi Fourwalls, we can't access your account based on your forum username and personal information shouldn't be posted on the forums. If you contact us we can check whether we have the right payment information for you.

[a.harrington]

• If you have sky line rental/sky talk. Call 08442414141 free of charge.
• Like I say,only a free call to this number if you are a SKY subscriber to one of these.
• Best of luck.

[TJ+Bagnall]

I have just successfully se t up the DD online...after having requested it over the telephone. My query is why the credit of £4 I was promised at the time of setting up my DD on the telephone has also not been done?? I have always paid by DD however for some unknown reason the DD was cancelled and I am expected to pay £4 for recieving a paper bill??

[Malcolm-M]

Hi TJ+Bagnall, if you contact us we can look into this.