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Account & Billing Closure

Runner
Posts: 2
Post 1 of 6
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Account & Billing Closure

Hi all, 

 

My friend works for Sky and I've previously had friends and family discount from them. The offer I received was £25 for everything except phone and broadband. My contract is now up and I note that there is now an offer of £35 a month for Sky Q. 

 

I'm considering closing my Sky account so I can take the new offer which I believe I'm perfectly entitled to do. Can anyone confirm whether I could sign back up as a new customer to take the offer?

 

Thanks in advance. 

 

 

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Oracle
Posts: 13,921
Post 2 of 6
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Re: Account & Billing Closure

Welcome to the forum, 

 

To be classed as a new customer you need a gap of at least 12 months.

Please note: If you send me a personal email using my website regarding a sky issue, you will not get a reply. Thank you.
Runner
Posts: 2
Post 3 of 6
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Re: Account & Billing Closure

So even though I've met my contractual agreement of 12 months, I am now told that I have to wait twelve months before I can get a new offer. WOW. Sky really like sticking it to people don't they. 

 

Guess I'll be saying goodbye to Sky then. 

Oracle
Posts: 13,921
Post 4 of 6
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Re: Account & Billing Closure

They have sewn up the loophole that allowed customers to leave and then sign back up straight away. Which in my opinion is a good thing.

Please note: If you send me a personal email using my website regarding a sky issue, you will not get a reply. Thank you.
Camera Assistant
Posts: 164
Post 5 of 6
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Re: Account & Billing Closure

Nobody is saying you can't have an offer - just not the one you describe from your friend - call and talk to there retention team - I'm sure they'll have something to take the edge off that offer finishing. 


Managing Editor
Posts: 792
Post 6 of 6
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Re: Account & Billing Closure

I've never had any problem getting a discount and I have never threatened to leave. I just phone up and ask nicely and say it's a bit too expensive for me at full price

Stuart R
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