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Thanks for your post however sorry to read your having issues with the t6038 / c4110 error message.
This error code is rather familiar to us, so the good news is it is fixable.
First of all I suggest using another web browser to see if this resolver the issue however, if changing the browser has not fixed the problem then follow this link and carry out the troubleshooting steps for our help article.
If this resolves your enquiry please mark this as an accepted solution, otherwise please post on the relevant board on the forum where the community or we can assist further.