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I'm New Here
springheeljack
Posts: 1
Joined: ‎05-04-2013

why can't i login to my sky email account

[ Edited ]

Well you  really <REMOVED> up with this 'switchover' didn't you !

 

Edited: Removed inappropriate language

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Explorer
VERYVERYANGRY
Posts: 10
Joined: ‎05-04-2013

Why Sky why did you have to do this? It is pathetic what...

Why Sky why did you have to do this? It is pathetic what has happened to all my important old emails???? You did not not even give us a choice on this total screw up!!!! Cannot believe we have to pay for this kind of treatment!!!!!!!! There is an old saying that if it aint broke why mend it????!!!! You had better sort this out and fast otherwise you will lose a lot of customers!!!!!!!!!!!

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I'm New Here
bobone6735
Posts: 1
Joined: ‎05-04-2013

how do i access my sky mail if you cant answer satisfacto...

how do i access my sky mail if you cant answer satisfactory i shall cancel account
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Retired Staff Member
GregorA
Posts: 9,518
Joined: ‎21-03-2011

Good morning all,   I would like to apologise on behalf o...

Good morning all,

 

I would like to apologise on behalf of Sky for all the troubles you've had with your email service and I can assure you that we are working extremely hard on getting all issues resolved as quickly as possible.

 

So that I can understand your issue further then can you tell me what's occurring?

 

I look forward to hearing from you all so that I can advise further.

 

Thanks,

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I'm New Here
allan+r
Posts: 1
Joined: ‎28-06-2013

Re: Good morning all, I would like to apologise on behalf o...

I have very important e mails in my sky account that appear to have all been deleted. why??

i cannot access anything and have important reference info why have you done this.

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Retired Staff Member
Fraser-H
Posts: 3,055
Joined: ‎14-12-2012

Re: why can't i login to my sky email account

Hi allan+r,

 

It's great to speak to one of our Sky Email users :smileyhappy: and hopefully we can help get tot the bottom of this problem you seem to be having at the moment.

 

Can you let me know if you can access all of your emails through our webmail page? If you can, it may be worth deleting your email account from your mail client if you are using one, then set it up as if doing so for the very first time using the steps laid out here.

 

If you can reply to my post to let us know, or if you have any other questions or queries.

 

Thanks

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Getting There
purdiebg
Posts: 1
Joined: ‎03-07-2013

Re: Good morning all, I would like to apologise on behalf o...

cannot access my sky account. it tells me it does not exist

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Staff
Peter-Ed
Posts: 3,784
Joined: ‎03-09-2012

Re: why can't i login to my sky email account

Hi purdiebg,

 

Thanks for posting onto the Forum, let's see if we can help you with the issue of your SkyID.

 

Can you please tell me what you are trying to do with the Sky ID and password, is it to check emails or access your MySky? 

 

If you can please give me a little more information then hopefully we can get to the bottom of this and get this resolved :smileyhappy:

 

Cheers,

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Getting There
kbeeching
Posts: 1
Joined: ‎25-09-2013

Re: Good morning all, I would like to apologise on behalf o...

i can log onto my emails but then comes up as a blank screen and at the top says access rights validated

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Super User
caesarome
Posts: 46,299
Joined: ‎27-10-2010

Re: Good morning all, I would like to apologise on behalf o...

[ Edited ]

Try using this link instead:

http://mail.yahoo.com

In the Yahoo ID box input your full sky email address including the @sky.com part.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Getting There
sobriety
Posts: 1
Joined: ‎23-09-2013

Re: Good morning all, I would like to apologise on behalf o...

when I log into sky yahoo emails and enter my username and password the screen is blank

where have all my emails gone? and when, are you going to rectify this problem?

I am absolutely furious about all of this, and am in the process of writing a letter to the chief executive of sky.

If I don't get any satisfaction, I will be terminating my contract with you and will be going to another provider

who can give a better service than sky, which shouldn't be hard, as your service is appalling.

 

Derek

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Super User
caesarome
Posts: 46,299
Joined: ‎27-10-2010

Re: why can't i login to my sky email account

Have you tried using the link in the post above yours ?
__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Getting There
billy+0
Posts: 3
Joined: ‎01-10-2013

Re: Good morning all, I would like to apologise on behalf o...

I sign in but can not view my emails. It came up on yahoo the other day but now it won;t. Why ????

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Getting There
billy+0
Posts: 3
Joined: ‎01-10-2013

Re: Good morning all, I would like to apologise on behalf o...

This happens with mine too !
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Super User
caesarome
Posts: 46,299
Joined: ‎27-10-2010

Re: Good morning all, I would like to apologise on behalf o...

So you have used this link to sign in:

 

http://mail.yahoo.com/

 

In the user ID box type your complete email address including the @sky.com part.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Please do not post any personal details or account information. Please use plain text.