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Occasional Visitor
homer100
Posts: 1
Registered: ‎03-10-2013

what does it mean billing suspended due to a error

hi went to check sky bill online and it said billing suspened on account due to error any ideas

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Community Coordinator
Tricia07
Posts: 5,852
Registered: ‎20-12-2010

what does it mean billing suspended due to a error

[ Edited ]

Welcome homer100,

 

You mentioned that you are being prompted that your billing has been suspended on your account due to an error which I am guessing is in your MySky account. This is an unusual one and I would like to help get you back on-line to be able to manage your Sky account as quickly as possible :-)

 

To be able to help further I need to know if your services are still showing active in your account or is there a payment due to be taken as it could be processing the bill which will stop anything happening at the moment.   

 

Also have you had this problem before or are you a new customer trying to access your account?

 

The more information we can get the easier it will be to help so I am looking forward to your response.

 

Cheers 

Tricia07
Community Coordinator
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