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Runner
Posts: 2
Joined: ‎21-08-2011

unable to sign into sky go loading screen go blank

i am having watching sky go on my pc, it was registered but when i signed in the screen stayed white and nothing happened so i removed my pc from sky go and re registered the pc but still get a white screen after signing in , also get and error code streaming on the web page too , it was working the last time i used it back in feb this year 

Retired Staff Member
Posts: 9,518
Joined: ‎21-03-2011

unable to sign into sky go loading screen go blank

[ Edited ]

Hi ryan123,

 

I can imagine how irritating this problem must be for you Smiley Frustrated

 

Can you tell me what the error message/code is? This way I can figure out where the problem is and then provide the best possible steps for getting it fixed.

 

I look forward to your reply.

 

Thanks,

Runner
Posts: 2
Joined: ‎21-08-2011

Re: unable to sign into sky go loading screen go blank

Its ok i have fixed it its was the most recent silverlight update from march it is no good so i used the update before that its working fine now
Thanks
Retired Staff Member
Posts: 1,297
Joined: ‎14-01-2013

Re: unable to sign into sky go loading screen go blank

Hi ryan123,

 

I'm glad to see this is now resolved for you Smiley Happy.

 

Please let us know if there is anything else we can help you with.

 

Thanks,