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Visitor
ryan123
Posts: 2
Registered: ‎21-08-2011

unable to sign into sky go loading screen go blank

i am having watching sky go on my pc, it was registered but when i signed in the screen stayed white and nothing happened so i removed my pc from sky go and re registered the pc but still get a white screen after signing in , also get and error code streaming on the web page too , it was working the last time i used it back in feb this year 

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Staff (Retired)
GregorA
Posts: 9,518
Registered: ‎21-03-2011

unable to sign into sky go loading screen go blank

[ Edited ]

Hi ryan123,

 

I can imagine how irritating this problem must be for you :smileyfrustrated:

 

Can you tell me what the error message/code is? This way I can figure out where the problem is and then provide the best possible steps for getting it fixed.

 

I look forward to your reply.

 

Thanks,

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Visitor
ryan123
Posts: 2
Registered: ‎21-08-2011

Re: unable to sign into sky go loading screen go blank

Its ok i have fixed it its was the most recent silverlight update from march it is no good so i used the update before that its working fine now
Thanks
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Community Coordinator
Kat-S
Posts: 1,145
Registered: ‎14-01-2013

Re: unable to sign into sky go loading screen go blank

Hi ryan123,

 

I'm glad to see this is now resolved for you :smileyhappy:.

 

Please let us know if there is anything else we can help you with.

 

Thanks,

Kat-S
Community Coordinator
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