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Getting There
tigersfoot
Posts: 1
Joined: ‎19-11-2010
Accepted Solution

tv guide slow to respond or doesn't respond at all.

Hi please help as this is driving me up the wall.  Though I can get up the main tv guide page it either doesn't respond any further or is very slow to respond to commands.  I have tried resetting the box by turning the power off at the wall for several minutes and starting it up again but this doesn't make any difference.  Any ideas?

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Mentor
Pete+H2K
Posts: 447
Joined: ‎28-10-2010

Re: tv guide slow to respond or doesn't respond at all.

Hi,

 

you can try a planner rebuild, this may help in this situation.

 

1. press services 0 0 1 select

2. Press right to rebuild (will expand to Sky+ rebuld)

3. press select twice. after about a minute or two, the box will turn off and go in to standby.

4. wait 3-4 minutes and turn on.

 

Cheers

Pete

_______________________________________________
this post contain my own views and suggestions based on past experiance.
I an not affiliated with Sky in any way.
Equipment: Thomson HD 4E3007 box, xBox, Sky BB, Sky Talk

If this post has helped you, you can thank me by clicking the pink star to give me Kudos :-)
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Getting There
bobbybee
Posts: 3
Joined: ‎25-11-2010

Re: tv guide slow to respond or doesn't respond at all.

I too have noticed in the last few days that there can be several seconds (up to possibly 10) before the sky box reacts to the keys pressed on the handset

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I'm New Here
jungle-expert
Posts: 1
Joined: ‎12-10-2011

Re: tv guide slow to respond or doesn't respond at all.

The solution posted helped me solve the problem . Thanks!

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I'm New Here
yamilad
Posts: 1
Joined: ‎16-11-2011

Re: tv guide slow to respond or doesn't respond at all.

i have been very frustrated with this for weeks, press the bottons, nothing hapens for up to 10 secs, press more buttons, then i dont know whats happening, arrrgghh.

Performed the task above and hey presto......

 

Why did i wait so long....????

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Retired Staff Member
GarryC
Posts: 4,977
Joined: ‎18-03-2011

Re: tv guide slow to respond or doesn't respond at all.

Hi Everyone,

 

It is great to see that the suggestion of a 'planner rebuild' made by Pete+H2k is resolving your issue and thanks for taking the time to let us know how you are getting on once you try it.

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Getting There
Lesh73
Posts: 1
Joined: ‎07-12-2011

Re: tv guide slow to respond or doesn't respond at all.

Thanks

Do you know why this happens in the first place?
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Retired Staff Member
GarryC
Posts: 4,977
Joined: ‎18-03-2011

Re: tv guide slow to respond or doesn't respond at all.

Hi Lesh73,

 

As your Sky box has a hard drive installed in it, it works a little like a computer and can become slow to respond.  The planner rebuild is a process which tidies the files in the hard drive up and helps it run as normal again.

 

Thanks,

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I'm New Here
liz.b
Posts: 1
Joined: ‎20-06-2012

Re: tv guide slow to respond or doesn't respond at all.

Before I do this, could you confirm I won't lose my recording in my planner? Thanks :smileyhappy:

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Super User
kato
Posts: 10,059
Joined: ‎26-03-2011

Re: tv guide slow to respond or doesn't respond at all.


liz.b wrote:

Before I do this, could you confirm I won't lose my recording in my planner? Thanks :smileyhappy:


You will not lose any of your recordings while carrying out a planner rebuild.:smileyhappy:

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I'm New Here
Gavin+Cork
Posts: 1
Joined: ‎01-10-2012

Re: tv guide slow to respond or doesn't respond at all.

Tried the fix this morning, my HD box now running smoothly again
Many thanks
Gav.
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Getting There
kingsway123
Posts: 1
Joined: ‎17-12-2013

Re: tv guide slow to respond or doesn't respond at all.

if i reset the box as suggested - will i lose the programmes recorded in the planner

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Super User
Mark39
Posts: 20,753
Joined: ‎30-11-2010

Re: tv guide slow to respond or doesn't respond at all.

See the post 2 above yours.

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Getting There
Patrick+Mullins
Posts: 1
Joined: ‎15-01-2014

Re: tv guide slow to respond or doesn't respond at all.

You're a genius. Should be working for Sky. Worked a treat.

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Getting There
PBW1959
Posts: 1
Joined: ‎05-02-2014

Re: tv guide slow to respond or doesn't respond at all.

Many thanks for the solution originally posted. It worked for me and removed an irritating niggle.

 

Thanks again.

 

Paul.


Pete+H2K wrote:

Hi,

 

you can try a planner rebuild, this may help in this situation.

 

1. press services 0 0 1 select

2. Press right to rebuild (will expand to Sky+ rebuld)

3. press select twice. after about a minute or two, the box will turn off and go in to standby.

4. wait 3-4 minutes and turn on.

 

Cheers

Pete


Many thanks Pete, it worked for me and resolved an irritating niggle.

 

Thanks again.

 

Paul.

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