Showing results for 
Search instead for 
Do you mean 
 
Help
Help
 
Archived Discussions
This page has been archived
The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
Learn more about this message
Reply
Community Coordinator
LauraMac
Posts: 6,772
Registered: ‎20-12-2010

Re: telephone line

Hi Allan+Redden,

 

Are you able to confirm whether or not you have tried all of the troubleshooting on the following thread http://helpforum.sky.com/t5/Sky-Talk-Technical-Issues/Please-read-first-if-you-have-a-fault/m-p/7223...

LauraMac
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Member
Jongwyn
Posts: 6
Registered: ‎16-05-2011

Re: telephone line

Can anyone tell me how long it takes to fix my phone line or get a reply to your e-mail confirming that they are dealing with the fault please?

I e-mailed the help line yesterday at 1pm and again at 6pm but all I've got so far is a standard no-reply acknowledgement e-mail to both.

I haven't been able to receive incoming calls since last Thursday.

Thought it was my phone at first, borrowed a standard phone to test on Saturday night. Did the usual tests as per the forum help ie. testing inside the main socket but still no incoming calls. Broadband and outgoing calls are fine.

How much does it cost to phone their helpline on the o8442 number ?

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Community Coordinator
michael-r
Posts: 1,154
Registered: ‎22-12-2010

Re: telephone line

Hi Jongwyn,

 

We have responded to your query on your other post.

Michael
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Frequent Visitor
dean12
Posts: 19
Registered: ‎22-12-2011

Re: telephone

hi just a thought has sky any plans to fetch out any handsets it would be great if you did then me and other sky customers could have everything media wise all sky package complete :smileyhappy:rs dean12

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.