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t:6036/ c:4110 sky go error

Researcher
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t:6036/ c:4110 sky go error

I have been getting this error on sky go 't:6036/ c:4110' for several months.  I am trying to watch Sky go on my lap top which is a Lenovo T500 with windows vista basic. Please can you tell me when this will be resolved?

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Retired Staff Member
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Post 2 of 26
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Re: t:6036/ c:4110 sky go error

Hi edevenov,

 

Welcome to the Community.

 

Sorry to read that this issue has been occurring for so long. Can you confirm if you are also receiving an error message as well as the code?

 

Also, have you tried using a different browser to view the Sky Go service?

 

We look forward to your reply.

 

Regards,

Researcher
Posts: 9
Post 3 of 26
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Re: t:6036/ c:4110 sky go error

Yes I get an error message 'Obtaining license to play video' and then gives message 'Apologies the item has been interrupted due to an error. Please click play to resume watching. [t:6036/c:4110]

 

I have tried to use another browser and it still gives the same error.

Staff
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Post 4 of 26
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t:6036/ c:4110 sky go error

Hi edevenov,

Thanks for replying,

Can you tell me if you have un/reinstalled the silverlight application to see if this helps?

Many Thanks,
Researcher
Posts: 9
Post 5 of 26
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Re: t:6036/ c:4110 sky go error

Yes I have tried that earlier- one of the sky guys asked me to do that...still no good.

Researcher
Posts: 9
Post 6 of 26
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Re: t:6036/ c:4110 sky go error

I tried again by uninstalling and reinstalling silverlight- still no good...gives the same error.

Retired Staff Member
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Post 7 of 26
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t:6036/ c:4110 sky go error

Hi edevenov,

Thanks for getting back to us.

I’ll have one of our team look into this further and will send a Private Message shortly requesting more details.

Thanks.

Runner
Posts: 9
Post 8 of 26
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Re: t:6036/ c:4110 sky go error

Did you ever get a fix?

 

 

Researcher
Posts: 9
Post 9 of 26
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Re: t:6036/ c:4110 sky go error

Not yet, they are working on this

Runner
Posts: 9
Post 10 of 26
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Re: t:6036/ c:4110 sky go error

Hi,

 

Seems to be the trend,

 

 

 

 

Researcher
Posts: 9
Post 11 of 26
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Re: t:6036/ c:4110 sky go error

So what is the status of my query? Sky contacted me to give them the log of errors that I got (debug mode) which I did...and now it is al silent...can somebody please update me? I have done all the other things....uninstalling silverlight, deleting apps folder and other related folders and reinstalled silverlight. etc etc...

Thanks,

 

New Viewer
Posts: 1
Post 12 of 26
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Re: t:6036/ c:4110 sky go error

....and the same problem here!  Ran through the 'Live Chat' advice and had covered all the bases already (having researched online) (eg uninstall SkyGo, Silverlight, delete PlayReady.  Have now been promised advice "within 48 to 72 hours"; on receipt will post.

Runner
Posts: 2
Post 13 of 26
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Re: t:6036/ c:4110 sky go error

Have you had a fix on this yet mate? Same problem myself.
Retired Staff Member
Posts: 3,854
Post 14 of 26
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Re: t:6036/ c:4110 sky go error

Hi himb1,

 

Thanks for taking the time to post and welcome.

 

I am sorry to see you are having this issues.

 

Have you completed all steps within this link? What device are you using? what is the operating system?

 

Thanks,

Researcher
Posts: 9
Post 15 of 26
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Re: t:6036/ c:4110 sky go error

Fix? I am reall fed up with this bloody sky thing.  First of all im paying thro my nose for this and it really pisses me off when I pay for somehting and things dont work.  These sky advisors just keep repeating their suggestions like the one who has just replied to your post! Just really hopeless.

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