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Occasional Visitor
jimmyjackie
Posts: 1
Registered: ‎14-04-2011
Accepted Solution

system update yesterday cannot record now

hi  when i switched on box yesterday it had overnight done a system update but now i cannot record or go into the planner or anytime just comes up with service unavailable and to call a number can you tell me why

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Super User
Mark39
Posts: 16,560
Registered: ‎30-11-2010

Re: system update yesterday cannot record now

If you haven't already, try re-booting your Sky box: turn off at the wall, wait 30 seconds or so, turn on again. Wait for a couple of minutes before switching on from standby.

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Super User
Annie+UK
Posts: 4,892
Registered: ‎27-10-2010

Re: system update yesterday cannot record now

 


Mark39 wrote:

If you haven't already, try re-booting your Sky box: turn off at the wall, wait 30 seconds or so, turn on again. Wait for a couple of minutes before switching on from standby.


You may also need to remove the viewing card before this procedure and re-insert it when prompted to.

 

Annie..........

Community Super User & Image Moderator (Meet the team)Sky customer since 1989. – βeta tester for Sky 📡 & Xbox One 🎮

DRX890 (4F3108, standby:active, padding:auto/5mins), DRX895 (4F3151, standby:none, padding:auto/5mins) both connected to LAN via Ethernet.
BT HH4.0a on BT Infinity 2 [76/18] unlimitediPad (version 3, iOS 7.1) – Nokia Lumia 1520 (Black, Win8) – Xbox One (day one edition).

If someone helps, say thanks by clicking the thumbs up.“Have you tried turning it off and on again?”, The IT Crowd.

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