22-05-2013 03:10 PM - edited 22-05-2013 03:58 PM
I am new sky customer, I have SKY HD black box installed and all were working fine (including subtitles). Recently I took the HD cable from SKY box and connected to my laptop, after few hours I connected the cable back to SKY box. After this incident, I dont get subtitles anymore.
Do anyone have any idea how I can reset my SKY box and get the subtitles back?
The subtitles switched on in the SKY box but still the subtitles not working...
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on 22-05-2013 04:36 PM
Try switching the box off (so the red light comes on as opposed to amber Standby) to do this hoild down off for 5 seconds of more till box light goes red. Wait 5 minutes then switch back on
on 20-06-2013 10:39 PM
I had same problem tonight and followed tip I saw on Forum to use Sky+HD planner rebuild procedure ( you can access how to do this on Sky Help Centre ) and it worked.