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Runner
Posts: 1
Joined: ‎22-05-2013
Accepted Solution

subtitles not working both in live programmes and also in Recorded

[ Edited ]

Hi,

 

I am new sky customer, I have SKY HD black box installed and all were working fine (including subtitles). Recently I took the HD cable from SKY box and connected to my laptop, after few hours I connected the cable back to SKY box. After this incident, I dont get subtitles anymore.

 

Do anyone have any idea how I can reset my SKY box and get the subtitles back?

 

The subtitles switched on in the SKY box but still the subtitles not working...


Accepted Solutions
Camera Assistant
Posts: 367
Joined: ‎15-02-2013

Try switching the box off (so the red light comes on as o...

Try switching the box off (so the red light comes on as opposed to amber Standby) to do this hoild down off for 5 seconds of more till box light goes red. Wait 5 minutes then switch back on

View solution in original post


All Replies
Camera Assistant
Posts: 367
Joined: ‎15-02-2013

IS subtitles switched on the Sky Box. Press help on your...

IS subtitles switched on the Sky Box. Press help on your Sky remote to find out

Camera Assistant
Posts: 367
Joined: ‎15-02-2013

Try switching the box off (so the red light comes on as o...

Try switching the box off (so the red light comes on as opposed to amber Standby) to do this hoild down off for 5 seconds of more till box light goes red. Wait 5 minutes then switch back on

Viewer
Posts: 1
Joined: ‎30-05-2012

I had same problem tonight and followed tip I saw on Foru...

I had same problem tonight and followed tip I saw on Forum to use Sky+HD planner rebuild procedure ( you can access how to do this on Sky Help Centre ) and it worked.