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Occasional Visitor
Erica87
Posts: 2
Registered: ‎09-05-2011

Re: slow broadband slow connection

I am really not happy with my sky at all...

I was told on the phone that i would get speeds of 3 - 5 mb not up to, in between. and im only getting 0.2 at best,

i have tryed everything to get my speeds up except one, swiching to virgin media and unless my speeds go up soon then i will do that.

been with sky for like 7 - 8 months, TV and Phone is ok but i only got it all put on for one reason, Internet.....

 

 

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Community Coordinator
LauraMac
Posts: 4,839
Registered: ‎20-12-2010

Re: slow broadband slow connection

Hi mcpherson,

 

I am sorry to hear that you are thinking of cancelling, are you able to confirm whether or not you have tried all of our troubleshooting tips?

LauraMac
Community Coordinator
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Community Coordinator
LauraMac
Posts: 4,839
Registered: ‎20-12-2010

Re: slow broadband slow connection

Hi Erica87,

 

Can you confirm whether or not you've tried all of our troubleshooting tips?

LauraMac
Community Coordinator
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Occasional Visitor
Erica87
Posts: 2
Registered: ‎09-05-2011

Re: slow broadband slow connection

yes i have tried everything.

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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: slow broadband slow connection

Hi Erica87, 

 

Can you post the following information from your router, this will help us diagnose the issue and assist further.

 

 

  1. Log into your router by visiting http://192.168.0.1
  2. When prompted, enter the username: admin & password: sky (in lower case).
  3. Scroll down and click on the Show Statistics button.
  4. Copy and paste the information from the new window that appears into a reply to this post.

 

Robert
Community Coordinator
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Occasional Visitor
mum+rules
Posts: 1
Registered: ‎13-01-2011

Re: slow broadband slow connection

My broadband is slow o so slow i used to get 2.4meg now get 22bps when i when to down load a program from Microsoft estimated time 99hours  even xbox is complaining

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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: slow broadband slow connection

Hi mum+rules, 

 

Can you post the following information from your router, this will help us diagnose the issue and assist further.

 

  1. Log into your router by visiting http://192.168.0.1
  2. When prompted, enter the username: admin & password: sky (in lower case).
  3. Scroll down and click on the Show Statistics button.
  4. Copy and paste the information from the new window that appears into a reply to this post.
Please also describe your set-up, how many sockets do you have in the house? is the router connected to the master socket? if not where is it connected? is it using a extension cable? do you have microfilters connected to all sockets in use?
Robert
Community Coordinator
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Occasional Visitor
dhirajlal
Posts: 1
Registered: ‎18-05-2011

Re: slow broadband slow connection

the broadband is very slow dos not conect in back room

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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: slow broadband slow connection

Hi dhirajlal, 

 

Can you follow the steps above and tell us whether you are connected using wireless or an ethernet cable?

 

Thanks

Robert
Community Coordinator
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Occasional Visitor
liensmmit
Posts: 1
Registered: ‎18-05-2011

Re: slow broadband slow connection

my broadband speed is 0.2 download and 0.1 uplaod rather like watching wood warp. Can you help

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Community Coordinator
Robert
Posts: 7,721
Registered: ‎08-12-2010

Re: slow broadband slow connection

Hi liensmmit, 

 

Please follow the steps above on post number 37, this will allow us to assist further with your query.

 

http://helpforum.sky.com/t5/Broadband-Technical-Issues/slow-broadband-slow-connection/m-p/79865#M976...

 

Thanks

Robert
Community Coordinator
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Visitor
MaxF
Posts: 1
Registered: ‎18-05-2011

Re: slow broadband slow connection

My sky bradband has dropped in the last few weeks from the 3mb i was promised to now this. can some one help sort it please im not to happy about paying the exta amount for somthings thats only going to work for a few weeks and then cut back down again!

 

ROUTER STATISTICS

System Up Time: 0:24:09

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER40124788021328800:23:10
 25700000:24:09
 1009083010150423100:23:42
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
511 kbps415 kbps
49.5 db29.1 db
10.7 db17.6 db
Poll Interval:  (secs)
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Occasional Visitor
davmer1878
Posts: 1
Registered: ‎18-05-2011

Re: slow broadband slow connection

Recently returned to Sky having been with O2 where I was getting speeds of about 1.8MB and really starting to regret it. Contacted Sky about a couple of weeks ago as my download speed had been set at 384kb and was improved to 1 MB during the phone call. Testing was commenced on the line which completed on 15/5 which has resulted in it going back to 384kb.

Even when I was with Sky the first time around it was better than this as was getting just over 1MB and don't really understand why my upload speed is double my download.

The setup is exactly as it was with O2 apart from a different router.

ROUTER STATISTICS

ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin
384 kbps796 kbps
44.5 dB24.6 dB
3.9 dB8.5 dB
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Occasional Visitor
longshot3108
Posts: 1
Registered: ‎18-05-2011

Re: slow broadband slow connection

Like the people above, I have recently encountered a permanently slow internet connection. Nothing has changed that I am aware of and the problem has been going on for 2 to 3 weeks. It is painfully slow and virtually unusable.

 

The stats from the Router Stats page are as follows:

 

 

 

System Up Time: 29:59:39

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN LAN WLAN
PPPoA3270261000:01:00
100M/Full175390032029:59:34
11M/54M18303182610386577901:11:40
ADSL Link Downstream Upstream Connection Speed Line Attenuation Noise Margin
3008 kbps448 kbps
49 db30 db
3 db22 db

 

I have one phone socket only and all that is plugged into it is the cable to what I guess is the splitter (Modem/Phone)? If I need a microfilter, where would I get one from - I never had one to my knowledge. More importantly, I had a good internet connection previously - no problem until 2/3 weeks ago.

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Community Coordinator
Robert-B
Posts: 2,859
Registered: ‎21-10-2010

Re: slow broadband slow connection

@ MaxF, davmer1878 & longshot3108,

 

Hi there,

 

Can you confirm that you have tried all troubleshooting steps for slow connection on our website including connecting direct to the test socket if you have one available?

 

If you have then please use the contact us page to report this to our customer help team who will look into this further for you.

Robert-B
Community Coordinator
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