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Getting There
blackeyedsue
Posts: 7
Registered: ‎29-01-2014

sky yahoo mail problem

For about a month now I have not been able to open pdf attachments in mail messages.  Now the whole look of my email has changed and all the icons and menu options have been replaced by squares.  It only happens on my PC, it is fine on my tablet.

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Super User
caesarome
Posts: 45,717
Registered: ‎27-10-2010

Re: sky yahoo mail problem

The Sky Yahoo page has changed for everybody as per this:

 

http://helpforum.sky.com/t5/Sky-Yahoo-Mail/New-Look-for-Sky-Yahoo-Mail/m-p/1564555#U1564555

 

I think you have to download any file now before opening them.

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Community Coordinator
Laura-H
Posts: 558
Registered: ‎16-12-2013

Re: sky yahoo mail problem

Hey blackeyedsue,

 

Thanks for your post. I hope the previous message from caesarome has helped you out, if not please do not hesitate to get in touch.

 

Thanks.

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Getting There
blackeyedsue
Posts: 7
Registered: ‎29-01-2014

Re: sky yahoo mail problem

It has not helped me at all. I am unable to open any PDF file or even download it.

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Super User
caesarome
Posts: 45,717
Registered: ‎27-10-2010

Re: sky yahoo mail problem

Is this what you see:

 

attachment.JPG

 

By this I mean the little grey box with the arrow on it or the View all and Download all links ?

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Getting There
blackeyedsue
Posts: 7
Registered: ‎29-01-2014

Re: sky yahoo mail problem

It just says PDF........download..and when I click on download...it says....save to my computer.....but it does neither of these. The whole email page has gone funny with no paper clips or symbols showing......only lots of little squares between the writing

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Super User
caesarome
Posts: 45,717
Registered: ‎27-10-2010

Re: sky yahoo mail problem


blackeyedsue wrote:

and when I click on download...it says....save to my computer.....but it does neither of these.


Are you 100% sure it hasn't downloaded quietly in the background to your computer ?

 

Try holding down the F5 button while pressing the CTRL button down to get the page to reload if it isn't displaying correctly.

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Getting There
blackeyedsue
Posts: 7
Registered: ‎29-01-2014

Re: sky yahoo mail problem

It has not downloaded anything......got my daughter to check. Tried the CTR/f5 trick but that doesn't work either. Sky mail is fine on my tablet but not laptop. My daughter thinks it is some incompatibility between my laptop and sky mail.....since you changed in Dec 2013.... But don't know how to put it right........please don't give up on me

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Community Coordinator
Natasha-B
Posts: 1,431
Registered: ‎23-10-2013

Re: sky yahoo mail problem

Hello blackeyedsue,

 

Sorry to see you have experienced issues with your Sky Email when trying to download a file.

 

You have mentioned it's fine on the Tablet but not on your laptop. With using your laptop how do you access emailed i.e. Direct via My Sky or via a mail client such as Windows Live Mail or Outlook Express etc?

 

Thanks,

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Getting There
blackeyedsue
Posts: 7
Registered: ‎29-01-2014

Re: sky yahoo mail problem

Hi

I access my email direct from my sky, on my laptop.

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Graduate
Silvers1979
Posts: 42
Registered: ‎11-04-2013

Re: sky yahoo mail problem

Have you tried using another browser?
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Getting There
blackeyedsue
Posts: 7
Registered: ‎29-01-2014

Re: sky yahoo mail problem

I have not used another browser as I am used to internet explorer

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Community Coordinator
lainys
Posts: 4,861
Registered: ‎30-04-2011

Re: sky yahoo mail problem

Hello and Good Afternoon blackeyedsue.

 

I was sorry to read you are still having issues when trying to open a pdf attachments when using Sky email via outlook. 

 

Have you tried to update or install Adobe pdf or any other provider.

 

If you use a search engine website and search pdf you will find plenty of options.

 

Cab you let us know how you get on?

 

Lainy

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Getting There
blackeyedsue
Posts: 7
Registered: ‎29-01-2014

Re: sky yahoo mail problem

I have given up on putting sky/yahoo mail right.....instead I have set up windows live mail & fortunately it is receiving my sky mail & letting me open pdf files again. Would recommend this to anyone else having problems.

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Community Coordinator
LiamC88
Posts: 1,895
Registered: ‎02-09-2013

Re: sky yahoo mail problem

Hey blackeyedsue,

 

Thanks for getting back to us and letting us know what steps you have taken to get this fixed, I'm glad everything is working fine again and hopefully this can help another member of the community. 

 

If you have any further questions please let me know.

 

Thanks.

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