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Occasional Visitor
Sarah.kench
Posts: 1
Registered: ‎28-07-2013

sky go wont register my laptop how do i fix this

i have previously been able to watch sky go on my laptop but for some reason after i came back from canada ( laptop went too ) i was unable to use the online service, as it unregistered the laptop and wouldnt re-register it.  Any help would be great

 

cheers

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Retired Staff Member
Fraser-H
Posts: 3,055
Registered: ‎14-12-2012

Good afternoon Sarah.kench,   It's great to read that you...

Good afternoon Sarah.kench,

 

It's great to read that you are looking to use the Sky Go service and hopefully we can help get to the bottom of this :smileyhappy:

 

Can you let me know you can delete the Sky Go application along with Microsoft Silverlight, reboot your device and then try to access this once again?

 

If you can reply to my post to let me know if this helps at all, or if your problems persist.

 

Thanks 

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.