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06-04-2013 05:16 PM
So, youve decided to do some sort of upgrade and this weekend. The thing is when you do this sort of thing you need a backup in place so you dont screw up your live service.
Yes, thats right a DR ( disaster recovery) so youve obviously not tested it otherwise I would be watching the Watford game.
Give my regards to all your software engineers raking in the weekend overtime and screwing up the service for your paying customers.
09-04-2013 07:20 PM
Sorry to see that this has happened and for the delay in getting back to you.
Lets see if we can get this sorted for you.
Try this troubleshooting as this should resolve your issue.
Let me know how you get on
09-04-2013 07:52 PM
This should fix it:
1.Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
2.Click on the Application Storage tab.
3.Ensure the box is checked to Enable Application Storage at the bottom of the window.
4.Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
5.Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback.
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