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New Viewer
Posts: 1
Joined: ‎22-07-2013
Accepted Solution

scenario workflow failure 20310

any ideas regarding this error message?? i'm unable to watch any content


Accepted Solutions
Oracle
Posts: 56,533
Joined: ‎27-10-2010

Re: scenario workflow failure 20310

This should fix it:

Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.

or

Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
Click on the Application Storage tab.
Ensure the box is checked to Enable Application Storage at the bottom of the window.
Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.

Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.

View solution in original post


All Replies
Oracle
Posts: 56,533
Joined: ‎27-10-2010

Re: scenario workflow failure 20310

This should fix it:

Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.

or

Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
Click on the Application Storage tab.
Ensure the box is checked to Enable Application Storage at the bottom of the window.
Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.

Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Runner
Posts: 4
Joined: ‎15-03-2012

Re: scenario workflow failure 20310

I have done this 3 or 4 times and I still cant play online content. 

Staff
Posts: 3,784
Joined: ‎03-09-2012

Re: scenario workflow failure 20310

HI Helen+Phillpotts, 

 

Thanks for coming to us here on the Forum,

 

Can you please tell me what device you are trying to access SkyGo on? Is the exact message that you get the scenario workflow failure 20310? Is there anything else that you have tried for this? Have you tried more than one browser? What browser are you using and what version of this are you using?

 

If you can give us further information we will try to help you as much as possible.

 

Many Thanks, 

Runner
Posts: 4
Joined: ‎15-03-2012

Re: scenario workflow failure 20310

I have tried it on OPERA and Explorer 10 and I get the same thing the error is the same

 

So for any show that says you have to watch it onlline and not download I can not watch and I am only on my laptop

 

Very frustrating

Runner
Posts: 4
Joined: ‎15-03-2012

Re: scenario workflow failure 20310

Oh yes and its scenario workflow failure 20310

 

It bufferes up to 99% ready to play then that appears

 

 

Runner
Posts: 4
Joined: ‎15-03-2012

Re: scenario workflow failure 20310

Any help would be much appreciated!?

Researcher
Posts: 6
Joined: ‎22-08-2013

Re: scenario workflow failure 20310

Hi

 

I am also getting this message but so far it only seems to be when trying to watch movies, I am using Windows Vista and Firefox, I have also tried IE butget the same issue.

 

I can watch the sports channels and other things ok but cannot watch Movies. I have even tried watching Movies I have already watched and get the same error

 

Hope someone can help

 

Stuart

Oracle
Posts: 56,533
Joined: ‎27-10-2010

Re: scenario workflow failure 20310

My post (2nd one in this topic) didn't fix the issue for you ?

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
Posts: 6
Joined: ‎22-08-2013

Re: scenario workflow failure 20310

Hi

 

I have tried this and it has resolved the issue

Runner
Posts: 1
Joined: ‎19-12-2013

Re: scenario workflow failure 20310

works fine now.

Runner
Posts: 1
Joined: ‎24-12-2013

Re: scenario workflow failure 20310

[ Edited ]

I was watching a video and experienced a power failure.

After reboot I got the Scenario Workflow Failurecor: 20310 error.

I went through all the steps outlined above. I use Firefox which is up to date as is Silverlight.

Despite all this I am still getting the error on trying to view anything.

Oracle
Posts: 56,533
Joined: ‎27-10-2010

Re: scenario workflow failure 20310

Have a read of this:

http://helpforum.sky.com/t5/Sky-Go/Sky-Go-Fix-C-1501-C-1503-and-C-16000-C-16040-C-4110-T-3137/ta-p/5...

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Runner
Posts: 2
Joined: ‎08-01-2014

Re: scenario workflow failure 20310

Brilliant worked a treat