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Researcher
Posts: 6
Joined: ‎01-03-2012
Accepted Solution

remote not working on sky

My remote has stopped working for my sky box. I can use it ok to change channel on my tv, but when I press the Sky button to control the Sky box it wont change any channels or access any menus. Any help much appriciated


Accepted Solutions
Researcher
Posts: 6
Joined: ‎01-03-2012

Re: remote not working on sky

New remote worked a treat, All ok now

View solution in original post


All Replies
Oracle
Posts: 56,124
Joined: ‎27-10-2010

Re: remote not working on sky

Try taking one battery out and then hold down the select button for 60 seconds before putting the battery back, pressing the sky button and trying again.
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I do not work for Sky.
Researcher
Posts: 6
Joined: ‎01-03-2012

Re: remote not working on sky

Just tried that and no joy 

Oracle
Posts: 10,960
Joined: ‎26-03-2011

Re: remote not working on sky

Try resetting the remote.

 

Press [TV] and then hold [select] and [red button] together for around two seconds (until the red light blinks twice). Now press 999 (red light blinks once for a long time and then twice quickly).

Then enter the correct code for your TV.

.
Researcher
Posts: 6
Joined: ‎01-03-2012

Re: remote not working on sky

Thanks for the replies, and after going through all the forums for reset techniques and trying them, still no joy with working my Sky box with my sky remote

Oracle
Posts: 29,048
Joined: ‎30-11-2010

Re: remote not working on sky

When you point the remote at the Sky box, and press the Sky button, does the green LED on the front panel of the Sky box light?

 

If you have a digital camera, try pointing the remote at the camera lens and pressing the Sky button: if the remote is working ok you should see a white flash through the camera viewfinder.

Researcher
Posts: 6
Joined: ‎01-03-2012

Re: remote not working on sky

I'm getting no lights at all on the Sky box, except for the green power light. 

 

Pressed the Sky button and got a white light through a camera viewfinder

Oracle
Posts: 56,124
Joined: ‎27-10-2010

Re: remote not working on sky

Have you tried rebooting your box, leave it unplugged for 5 minutes before plugging it back in and then wait another 3 or 4 minutes before trying again.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
Posts: 6
Joined: ‎01-03-2012

Re: remote not working on sky

Have contacted Sky and they are sending a new remote to me

 

Thanks everyone for your help, but appears my remote is faulty

Executive Producer
Posts: 6,161
Joined: ‎27-10-2010

Re: remote not working on sky

If you have a HD remote and a Sky+HD box, try on the remote:

 

Press 'tv'

Press 'Select' and 'i' together ( remote LED flashes twice )

'2'

'Select' ( remote LED flashes twice )

Sky button

Staff
Posts: 7,551
Joined: ‎10-10-2011

Re: remote not working on sky

Hi needles+70, 

 

Can you let me know if the new remote control resolves the issue? 

 

Thanks, 

Anne
Community Coordinator
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Sky Help Centre http://www.sky.com/help

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Researcher
Posts: 6
Joined: ‎01-03-2012

Re: remote not working on sky

New remote worked a treat, All ok now

Retired Staff Member
Posts: 4,977
Joined: ‎18-03-2011

Re: remote not working on sky

Hi needles+70,

 

That is good news, thanks for letting us know Smiley Happy

 

Feel free to post on the forum again in the future with any comments or queries.

 

Thanks,

Runner
Posts: 1
Joined: ‎09-03-2012

Re: remote not working on sky

Thankyou remote now fully functional again

New Viewer
Posts: 1
Joined: ‎26-04-2012

Re: remote not working on sky

Thanks for that advice - worked a treat.