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Getting There
PaulM1993
Posts: 2
Registered: ‎09-01-2014

"to watch this on demand please contact sky to upgrade your subscription"

I have every package for sky and yesterday I could easily download movies from on demand, but today I have tried to download a movie and it is saying "to watch this on demand please contact sky to upgrade your subscription". Can anyone tell me why this is happening? What would I need to upgrade I already have the sky movies and sports HD and entertainment extra+????

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Community Coordinator
Laura-H
Posts: 558
Registered: ‎16-12-2013

Re: "to watch this on demand please contact sky to upgrade your subscription"

Hey PaulM1993,

 

Thanks for your post. 

 

I'm sorry to hear about this but let's get this resolved.

 

Please may I ask if you're getting this message when you're just downloading films or on certain channels too?

 

I look forward to your reply.

 

Thanks.

Laura-H
Community Coordinator
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Getting There
PaulM1993
Posts: 2
Registered: ‎09-01-2014

Re: "to watch this on demand please contact sky to upgrade your subscription"

It only happens when I try to download any movie from on demand, I can watch the movies available to stream immediately and I can download everything else and get all the catch up features, the problem is only with downloading movies.

Thanks for the reply,

Paul.

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Community Coordinator
Laura-H
Posts: 558
Registered: ‎16-12-2013

Re: "to watch this on demand please contact sky to upgrade your subscription"

Hey again PaulM1993,

 

Thanks for confirming that for me.

 

Please can you try some troubleshooting and let me know if it helps.

 

Thanks.

 

Laura-H
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

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it also counts towards forum rank.
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I'm New Here
King35
Posts: 1
Registered: ‎11-01-2014

Re: "to watch this on demand please contact sky to upgrade your subscription"

Why does my sky on demand tell me there is insuffcient credit left on viewing card when i try to download a film. I have unlimited broadband with Sky.

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Graduate
Villers
Posts: 54
Registered: ‎30-11-2011

Re: "to watch this on demand please contact sky to upgrade your subscription"

You want to easily access content youve legitimately paid for through Sky? Are you mad? Three choices here 1.cancel sky. 2. Put up with it 3. Spend 45 m8nutes on the phone to an imbecile. Your choice! 

If I or anyone else has helped, feel free to NOT add 'kudos' as I am here to be honest and help, not get a number next to my name!
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Retired Staff Member
Olivia-C
Posts: 75
Registered: ‎13-12-2013

Re: "to watch this on demand please contact sky to upgrade your subscription"

Hi King35, 

 

Apologies for the problems you have had with Sky On Demand. Each month, each Sky customer gets a credit limit on their viewing card, to allow them to download content that needs to be paid for separately to the Sky package you have. It seems like this may have either ran out, or there is a technical fault with it at the moment. If you wouldn't mind getting in touch with us it is very simple to check your account and reinstate this for you, so I do apologise for any inconvenience caused by the information you have already been given in response to your post. You can Contact Us via email, live chat or phone. 

 

If you have any other queries please don't hesitate to let us know!

 

Hi Villers, 

 

I'm sorry to hear you feel this way! It sounds like there may be some issues you have had with Sky that haven't been resolved yet which may be causing you to feel this way. Is there anything I can perhaps help you with at all as I'd be more than happy to help you get any issues resolved that you may be experiencing? Furthermore, I have sent you a private message which can be found by Clicking Here

 

I'll hope to hear back from you shortly 

 

All the best

Olivia
Community Coordinator
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