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09-01-2014 10:54 PM
I have every package for sky and yesterday I could easily download movies from on demand, but today I have tried to download a movie and it is saying "to watch this on demand please contact sky to upgrade your subscription". Can anyone tell me why this is happening? What would I need to upgrade I already have the sky movies and sports HD and entertainment extra+????
10-01-2014 01:40 PM
Thanks for your post.
I'm sorry to hear about this but let's get this resolved.
Please may I ask if you're getting this message when you're just downloading films or on certain channels too?
I look forward to your reply.
10-01-2014 02:13 PM
It only happens when I try to download any movie from on demand, I can watch the movies available to stream immediately and I can download everything else and get all the catch up features, the problem is only with downloading movies.
Thanks for the reply,
10-01-2014 02:25 PM
11-01-2014 11:17 PM
You want to easily access content youve legitimately paid for through Sky? Are you mad? Three choices here 1.cancel sky. 2. Put up with it 3. Spend 45 m8nutes on the phone to an imbecile. Your choice!
13-01-2014 10:38 AM
Apologies for the problems you have had with Sky On Demand. Each month, each Sky customer gets a credit limit on their viewing card, to allow them to download content that needs to be paid for separately to the Sky package you have. It seems like this may have either ran out, or there is a technical fault with it at the moment. If you wouldn't mind getting in touch with us it is very simple to check your account and reinstate this for you, so I do apologise for any inconvenience caused by the information you have already been given in response to your post. You can Contact Us via email, live chat or phone.
If you have any other queries please don't hesitate to let us know!
I'm sorry to hear you feel this way! It sounds like there may be some issues you have had with Sky that haven't been resolved yet which may be causing you to feel this way. Is there anything I can perhaps help you with at all as I'd be more than happy to help you get any issues resolved that you may be experiencing? Furthermore, I have sent you a private message which can be found by Clicking Here
I'll hope to hear back from you shortly
All the best
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