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Getting There
mickyconnolly
Posts: 2
Joined: ‎31-03-2011
Accepted Solution

"There is a problem with your viewing card"

[ Edited ]

Hi!

   I am frequently receiving an error message, "there is a problem with your viewing card". When I check that the card is inserted correctly, it is hot, so hot that I can't touch it anywhere near the chip. I have the box in a well ventilated area and have tried full system reset and the "put into standby, switch power off at wall and wait 5 mins" technique, to no avail. I am really unhappy with this as I am constantly finding "recording failed" messages on my planner, but more seriously, I am afraid that the card gets so hot that it may pose a fire risk. Please help!!!

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El Capo
Kenneth+M
Posts: 5,035
Joined: ‎27-10-2010

Re: "There is a problem with your viewing card"

Some boxes run hot ( Amstrads, in particular ).  But not as hot as you describe, particularly if performance is being affected.  Time to phone Sky, especially if the box is still under warranty.

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Getting There
mickyconnolly
Posts: 2
Joined: ‎31-03-2011

Re: "There is a problem with your viewing card"

Yeah, this is an Amstrad box.I have reset this fault no fewer than 8 time since I posted my first message. Thanks for the advice :smileyhappy:

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