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22-02-2014 04:04 PM
23-02-2014 12:49 PM
Sorry to hear you have been having problems with your Sky Box Office.
Can I ask you to check the phone cable at the back of the box to make sure it is secure.
Also is your box connected to broadband?
23-02-2014 01:04 PM
23-02-2014 01:47 PM
Your welcome and thanks for getting back to me.
Can I ask you to unplug the phone cable from the box and the socket. Reboot your Sky+ box and then reconnect the cable.
Let me know how you get on.
23-02-2014 02:00 PM
23-02-2014 03:11 PM
Thanks for trying this and getting back to us.
Can I ask you to send me a private message.
I need to get this escalated for you, to our escalations team as this may be an issue with your On Demand connector or box possibly.
01-03-2014 06:26 PM - last edited: 01-03-2014 06:36 PM
Hi - I am having EXACTLY the same problem as janiejay.
I called your customer services line as was told that this would require and enginners visit and that would cost me the princely sum of £65, which seemed mad to enable a function to allow me to purchase more services from Sky!
I have multiroom, the SkyBox tells me no telephone line connected when I try and purchase OnDemand from SkyStore. It has worked the past, the phone line works (I can make calls from it) I have changed the cable, connected the cale the other way around, restarted the box 3 times ....
How is the best way for me to progress this?
03-03-2014 03:29 PM
Thanks for contacting us through the community.
Sorry to hear that you are having the same problems as another customer, have you gone through the same process as they have with the removal of the cable from the box and socket.
03-03-2014 04:48 PM
03-03-2014 05:37 PM
03-03-2014 06:01 PM
05-03-2014 08:47 PM
OK - so bottom line, I have to get an engineer called out (at a cost to myself) to fix a problem that is preventing two different SkyBoxes from recognising a working phone line, because the SkyBoxes (14 months old) are both out of warrenty. The engineer visit charge will be so that I can purchase more content from Sky .... really?
This sounds a lot like money grabbing - come on Sky!
09-03-2014 09:06 PM
I had the same problem. When the engineer showed up it turned out that one of the boxes, after about 6 months of working fine, was faulty, and that was why the message came up. Even though it was the box which was still under warranty, we still had to pay the full £ 65 for the engineer visit. Anybody know a service that is similar to Sky? Because I am running out of reasons not to cancel Sky.