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01-05-2015 09:12 PM - last edited: 01-05-2015 09:27 PM
Attempting to use SKY GO on my PC using the latest version of Firefox.
EVERY channel i attempt to view gives me the same error message "An Error Has Occured, The Application Must Now Terminate"
No error code, no further information or explanation, no subject in the help section relating to this error.
Ive tried everything i can think of, restarted the browser, checked silverlight is enabled, logged in and back out, used google to no avail.
Answered Go to the Answer
03-06-2015 01:54 PM - last edited: 03-06-2015 02:20 PM
The SkyGo escalation team contcted me this morning and we found a solution....
It's a simple mix-up in the time/date stamp. Make sure your LONG and SHORT time stamps match up.
1. Open up your clock down in the right hand corner.
2. Click 'Change date and time'
3. Click 'Change calendar settings'
4. Under the 'Date' tab, make sure your date formats are the same, ie. dd-MMM-yy
for short, dddd-MMMM-dd-yyyy for long. MAKE SURE THEY ARE SET TO UK DATES.
5. Done and dusted. My SkyGo works fine now.
01-05-2015 10:34 PM
Have you try uninstalling sil;verlight, rebooting your PC and installing it once more when Sky Go requests it ?
03-05-2015 10:49 AM
Same here. Switched to Firefox because SkyGo no longer compatible with Chrome (booo!) and getting this error on Live tv. Catch up tv seems to work OK. Very frustrating!
03-05-2015 06:34 PM
I've been getting this error for the last few weeks, when using 'On Now'.
IE11, Windows 8.1, Silverlight - all latest versions.
The programme plays okay for 30-60 minutes then either shows this error or crashes IE altogether.
05-05-2015 10:35 PM
If I delete my history then I too get this message...I am a mac user, I run update search reset and wait a while.
I have noticed the channel icons are different, this only happens time to time (yesterday no SKY)
09-05-2015 04:32 AM
8 days in and still no reply/update from Sky. Has anyone got a fix for this? I'm running off Safari on a mac and it worked fine until last night, this morning its gone.
Any advice for anyone?
09-05-2015 07:48 AM
Sky won't reply or post directly here as the forum is customer to customer support only, they only moderate and post service announcements.
One of my fellow SuperUsers raised this issue with Sky, they have been unable to replicate it in-house so have asked that if you are experiencing this error can you please phone in with the problem so they can gather details.
09-05-2015 02:17 PM
As per my post above yours, Sky have requested people with this issue to phone in so they can gather details. There are no direct contact email addresses for Sky.
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