on 18-09-2011 02:26 PM
went to top up my bank account the other day like i do every month. but was told that sky had charged me 53E ON 23rd of august and again with 33E ON 16th. i understand about the 53e bit . but what,s the 33e. its cos i had cancelled my name on the account and now its in my hubbies name at the same address and same bank account, since we changed over name,s on sky.HD i got a letter saying my account has being cancelled .which means its now in my hubbies name. so it was a bit of a shock to see two payments to sky . they had not cancelled my name properly, that was told to me when we called sky, think we were put through to the uk, we were on to them for a best part of half an hour trying to get answers. one thing that i did not ask is DO I GET A REFUND COS THEY TOOK OUT 33E XTRA FROM MY BANK ACCOUNT. i hate the thought to fone them again. it was their mistake that they had not done their bit to cancell my name properly. any advise for me ???
Solved! Go to Solution.
on 18-09-2011 05:20 PM
You can login and see you bills at your MySky account here:
on 20-09-2011 07:02 PM
What date did you request to cancel your own account and what date did your Husbands account become active?
Were you not advised that you may have a final bill as you would have to give 31 days notice before your account is actually cancelled?