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Getting There
martinphil
Posts: 1
Joined: ‎09-07-2013

on demand out of sync sound

my sky + HD box will not down load any on demand films or catch up properly as the sound is out of sync. The same as any recorded HD programmes will be out of sync. The sound is behind the movements on screen. It is so far out the films or programs are unwatchable. Watching sky content is fine only recordings or on demand Planner down loaded material is wrong. This makes the whole thing a waste of tiome. I have done reboot, rebuild and box reset and its is no different.

 

Help!

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Staff
chelsea12
Posts: 5,203
Joined: ‎20-12-2010

Re on demand out of sync sound

[ Edited ]

Hi Martinphil,

 

Thanks for posting on the Sky Forum.

 

Not too good to hear that this is happening.

 

Can you tell me how you have the On Demand service connected wired or wireless?

 

Does this happen on all programmes?

 

Have you tried downloading the program more than once to see if this helps?

 

 

Regards,

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Getting There
Skyuptodat
Posts: 3
Joined: ‎02-11-2012

Re on demand out of sync sound

[ Edited ]

I have exactly the same issue with wireless on demand service and Sky+ HD box.  I have ploughed through the forums and spent hours rebuilding planner, cold re-starts, doing delete re-download etc.  Still have the problem which renders on demand programs, HD and standard, unwatchable.   Occasionally a piece of dialogue amuses when the lag of sound against pic resembles a Two Ronnies sketch, but basically OD is not worth the effort and expense in my experience.

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Community Manager
Graham-H
Posts: 1,084
Joined: ‎12-09-2013

Re: on demand out of sync sound

[ Edited ]

Good Afternoon,

 

Could anyone experiencing this please post model/version numbers?

 

Please also try going to an HD channel before playing back and HD recordings and let me know if you get the same issue.

 

Thanks.

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Getting There
Skyuptodat
Posts: 3
Joined: ‎02-11-2012

Re: on demand out of sync sound

[ Edited ]

Model R005.054.17.00P Version 4F3006 Amstrad.

Cannot sync in either HD or std.

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Getting There
Cuddington123
Posts: 1
Joined: ‎15-12-2013

Re: on demand out of sync sound

We cannot download anything on demand and watch it as all is out of sync. We have the wired connection to the broadband, hope you can help as it is possible to enjoy anything on demand.
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Getting There
albert3842
Posts: 36
Joined: ‎14-09-2012

Re: on demand out of sync sound

[ Edited ]

Hi, still no fix for this on my sky+drx780 downloaded true detectives way out of sync pause and restart then no sound at all I give up AGAIN. albert.

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Staff
LauraMac
Posts: 6,976
Joined: ‎20-12-2010

Re: Hi Martinphil, Thanks for posting on the Sky Forum. N...

Hi albert3842, 

 

It must be really annoying when you're downloading from On Demand and the picture and sound are out of sync. I see from your post that you have a drx780. Would you mind posting up the version and model number as this will really help us try and get this sorted. 

 

Speak to you soon. 

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Getting There
albert3842
Posts: 36
Joined: ‎14-09-2012

Re: on demand out of sync sound

Hi tried reply to email but came back not delivered so whoever asked for box details.

model R008.063.68.00P

version 4F3001. albert.

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Staff
LauraMac
Posts: 6,976
Joined: ‎20-12-2010

Re: on demand out of sync sound

Hi albert3842, 

 

Thank you for coming back to me. I have checked your software which is up-to-date, as there is no issues with this, the next step will be to do a full system reset as there maybe an issue with your hard drive.  

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Getting There
albert3842
Posts: 36
Joined: ‎14-09-2012

Re: on demand out of sync sound

Hi I did full system reset and it seems to have solved the problem bit of of a pain having to lose all my planner progs but happy its finally fixed, fingers crossed, thanks for your help. albert.

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Staff
Natasha-B
Posts: 1,431
Joined: ‎23-10-2013

Re: on demand out of sync sound

Hello albert3842,

 

Thanks for getting in touch.

 

Sorry to see that you ended up loosing your recorded programmes to rectify the fault you were experiencing. I'm happy to see that the issue has been resolved, hopefully some of your programmes you lost are on the Catch Up TV service. If not you can set up for Sky's Never Miss service, this will allow you to set reminders for your favourite programmes. When they are on TV you will receive an email to tell you when it's on and what channel.

 

If you have any further queries, let us know.

 

Thanks,

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