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Getting There
zenali786
Posts: 3
Registered: ‎28-06-2011
Accepted Solution

no dial tone and phone engaged, no incoming calls

Hi it has been couple of days since I got my sky talk activated and since then I can not receive calls and make out going calls. I had read the forum for solution but I am still encountering the problem

Please can the technical team sort out this problem quick as possible

 

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Community Coordinator
Robert
Posts: 7,723
Registered: ‎08-12-2010

Re: no dial tone and phone engaged, no incoming calls

Hi zenali786, 

 

If you have followed the Troubleshooting steps for this issue and are still experiencing issues, please use the Contact Us page to report this to our Customer Help team for further investigation.

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Getting There
zenali786
Posts: 3
Registered: ‎28-06-2011

Re: no dial tone and phone engaged, no incoming calls

i have  followed the troubleshooting steps for this issue and i am still experiencing issues. I can not directly contact sky be using phone but i have email them i have not heard back from them yet. 

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Community Coordinator
Robert
Posts: 7,723
Registered: ‎08-12-2010

Re: no dial tone and phone engaged, no incoming calls

Hi zenali7896, 

 

Thanks for that, our Customer Help team are working to answer e-mail queries as quickly as possible however it can take between 5 and 10 days at present for a response.

 

I appreciate your frustration regarding the issues you are experiencing. If you are able to contact our Customer Help team from alternative phone or mobile this team will be more than happy to give you a call back to save on the cost of the call and it should raise the issue for you quicker.

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Getting There
zenali786
Posts: 3
Registered: ‎28-06-2011

Re: no dial tone and phone engaged, no incoming calls

[ Edited ]

Thanks for your help I have contacted sky by mobile and I  have a technician coming to check my land line

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