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Getting There
davidthornhill
Posts: 1
Joined: ‎22-02-2013

my sky broadband keeps dropping connection up to 5 times a day

my sky broadband keeps dropping connection up to 5 times a day  phone lines brilliant just the router thinking of leaving sky broadband and going with virgin tried all the steps possible over the phone and by the net but still the same. im not happy at all sort yourselfs out sky.

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Staff
Andy-F21
Posts: 3,649
Joined: ‎20-08-2012

Good morning davidthornhill,   Thanks for your question....

Good morning davidthornhill,

 

Thanks for your question. I can imagine that this would be frustrating for you.

 

Our troubleshooting steps for Slow Speed & Connection Issues should resolve these issues for you.

 

If you are using a wireless connection then try our article on Troubleshooting Wireless Connection Issues as they should help with any issues with wireless.

 

When following these steps it would be worthwhile to try connecting to your test socket with a different microfilter to see if this has any affect on the issue.

 

I hope this information helps. If these steps do not resolve the issue then please post here and we will look in to this further.

 

Thanks,

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