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my device wont automatically register

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my device wont automatically register

I went to use Sky Go in kept coming up with an error messages. I signed in and out over again nothing changed. I rang up asked what i should do they said to remove the device then try again as it will re-register itself next time I try to watch something. Not the case and now I have missed many of my programmes. 

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Hi Tracy+Davenport, Thanks for your post and welcome to...

Hi Tracy+Davenport,

Thanks for your post and welcome to the Sky Help Forum community.

Can you confirm which device you are using this on?

Many thanks,

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