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Occasional Visitor
elvislives
Posts: 1
Registered: ‎23-10-2011

live tv constantly buffering

recently signed up for sky go but whenever i try to watch live tv it plays for about 2 seconds then buffers for about 30 seconds and then plays for another 2 seconds before buffering again and this is all it does can anyone help i am using firefox

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Community Coordinator
lainys
Posts: 4,859
Registered: ‎30-04-2011

Re: live tv constantly buffering

Morning elvislives

 

Welcome to the Sky Forum :smileyhappy:

 

Sorry to see you are having problems using the Sky Go. It must be really annoying having it buffing all the time

 

Buffering while annoying can be caused by several factors and in order for us to assist with the issue and identify the cause we would need some information relating to your connection and set up.

 

Can you tell us how your computer is connected to the router, is it wireless or wired using Ethernet?

 

Also can you also provide the following stats from your router

 

 

  1. Log in to your router by going to http://192.168.0.1
  2. When prompted enter the username: admin & password: sky (in lower case)
  3. Scroll down and click on the Show Statistics button.
  4. Copy & Paste the contents of the window that opens up into a reply to this post.

Thank you

 

Regards



Lainys
Community Coordinator
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Occasional Visitor
digger1958
Posts: 1
Registered: ‎01-09-2011

Re: live tv constantly buffering

[ Edited ]

System DetailsManufacturerModel NumberFirmware VersionADSL Firmware Version

Sagemcom
F@ST2304
5.14.6.1a4N
A2pD030n.d23b
 

ModemModem StatusDownStream Connection SpeedUpStream Connection SpeedVPIVCI

Connected
1294 kbps
346 kbps
0
38
 

ADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server

 
 
 
 
 
 
 

LAN PortMAC AddressIP AddressDHCPIP Subnet Mask

 
 
 
 
 

Wireless PortName (SSID)RegionCurrent ChannelWireless APBroadcast Name

 
Europe
11
enable
enable
 

Attached Devices

Unknown Cabled
PAUL Wireless
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Retired Staff Member
hadouken-andy
Posts: 1,243
Registered: ‎14-02-2011

Re: live tv constantly buffering

Hi digger1958,

 

Thanks for your first post.

 

SO we can can off advice, it would be great if you could provide a little more info on the issues you are experiencing.

 

I realise by posting on this thread you are more than likely experiencing excessive buffering. Could you also confirm how long you have been having these issues and if you have taken any steps thus far to try and resolve?

 

Cheers

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